Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
01-22-2010, 04:12 PM
I'm so often angry with companies (SOE to give a specific example) who rip people off and give no acknowledgment at all to the problem, that this has shocked me!

Lets see... Karma dictates that since I stopped giving SOE any money because of their actions, I should now start giving Cryptic ALL my money because of this action!....
...
...
...
...
Well, I think a Lifetime sub will be enough.

Thanks for the refund! Now maybe I can convince my wife to get a life sub too.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
01-22-2010, 04:16 PM
Thank you for the response to the matter. The price reduction to a level more in line with current exchange rates and adjustments for prior CAD purchasers is definitely the right thing to do, so cudos for taking these actions. Although I was one of the few Canadians that somehow got the USD pricing, I appreciate the effort for my fellow countrymen. I only wish communication that the situation reported via the forums and support tickets was acknowledged earlier, as to avoid some of the strained emotions some of us felt trying to be long-term paying customers.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
01-22-2010, 04:17 PM
Wow, thanks Cryptic! In no way did you guys have to do this, but you did out of the kindness of your hearts. Most other companies would have taken my money and ran. You've gained many supporters this day
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
01-22-2010, 04:22 PM
Quote:
Originally Posted by Loxone View Post
Pleasantly surprised <------

Nice work Cryptic, I have renewed faith in putting in my 12 month sub. Maybe I would have considered a lifetime instead at that price though... ahh nevermind I won't look a gift horse in the mouth.
You can probably just cancel the 12-month (doesen't come into effect yet anyway) and then buy the liftime sub.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
01-22-2010, 04:25 PM
Much appreciated.. it'll be good to see the charge a little less than anticipated
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
01-22-2010, 04:33 PM
Thanks for that. You guys can erase my ticket now.

Cheers!
Appreciative_Canuck
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
01-22-2010, 04:40 PM
Thanks Cryptic! I'm VERY impressed!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
01-22-2010, 04:40 PM
Cool. I wasn't overly worried about a 10-20 Cdn difference...but thanks for the refund. Lifetime was the way to go it seems
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
01-22-2010, 04:41 PM
That is a pleasent surprise indeed. Now to find a place to pre-order it! Hmmmm where to go in Canada that gets you a semi-useful pre-order bonus... =P
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
01-22-2010, 05:42 PM
aww damn so i called them for nothing . Now all i see is the USD price, oh well =). Thanks for changing in Cryptic!!!
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