Survivor of Romulus
Join Date: Jun 2012
Posts: 23
# 1 This month's Zen
07-22-2013, 09:35 PM
So, where's this month's zen? I've gone from one pay period to another without my 500 zen. I heard they were behind this month, but you guys better not forget me.
Captain
Join Date: Jul 2012
Posts: 5,525
# 2
07-22-2013, 09:53 PM
You are wasting your time posting on the forums as the devs posted this a while back to cover their behinds on any complaints about missing stipends.

Quote:
Originally Posted by pwebranflakes View Post
Hi Captains,

We're pleased to report that the stipend delays we reported in this thread have now been resolved! All delayed stipends have been granted, and the stipend granting process is once again automatic.

While we worked on granting delayed stipends, some players may have received duplicate grants. Here are a few important notes regarding duplicate stipends:

  • If you received one extra stipend in April, you will not be granted your May stipend. If you have already been granted your May stipend, then you will not receive your June stipend.
  • If you received two extra stipends in April, you will not be granted your May or June stipends. If you have already been granted your May stipend, then you will not receive your June or July stipends.
  • Some users may experience a delay of several days on the next stipend they receive after the skip.

Thanks again for your patience as our programmers worked on this resolution. With the above steps, all players who are eligible to receive stipends (Gold Members) will get the appropriate amount of promotional ZEN - you just might have gotten it a little earlier.

As always, if you have any questions or concerns, please file a billing ticket at http://support.perfectworld.com.

We'll see you in-game!

-The Cryptic Studios Team

Furthermore filing a ticket with billing won't do any good because they are telling everyone that their stipends are up to date and nothing is missing, and no one can dispute them because Cryptic/PWE refuses to publish a record of the stipends we earned and when they were awarded.

They just want us to take them at their word that they haven't missed giving out any stipends.
Survivor of Romulus
Join Date: Jun 2012
Posts: 23
# 3
07-22-2013, 10:00 PM
Posting here in the off chance that one of them will see it, and look at it as I've seen them do in the past. I'm aware that the support tickets are useless. They will make you wait two months to get a canned response on why they can't actually do anything for you.
Captain
Join Date: Jun 2012
Posts: 1,442
# 4
07-22-2013, 10:01 PM
You basically won't get it. They will continue to lie to you until they basically contradict even Branflakes himself and tell you that you are imagining a system where you are entitled to stipend, stop whining and leave them alone.

This is the pretty much the verbatim reply I got from "Customer Service"

If you're not LTS I highly advise you to jump ship as the boat on subscriptions is currently filling with water but the band is continuing to play.

Oh and PS the mods love to bury these threads, so prepare for that too.
They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety. - Benjamin Franklin

Last edited by tc10b; 07-22-2013 at 10:07 PM.
Captain
Join Date: Jul 2012
Posts: 5,525
# 5
07-22-2013, 10:07 PM
Quote:
Originally Posted by admiralgillis View Post
Posting here in the off chance that one of them will see it, and look at it as I've seen them do in the past. I'm aware that the support tickets are useless. They will make you wait two months to get a canned response on why they can't actually do anything for you.
PWE Billing doesn't monitor threads on the forums just so they can lie to you. They are going to make you call them.
Captain
Join Date: Jun 2012
Posts: 4,136
# 6
07-23-2013, 08:44 AM
Concur, you won't get the missing stipend. Billing will eventually tell you they paid you knowing that you can't prove them wrong.

Been there, done that.
KBF Lord MalaK
Awoken Dead

Now shaddup about the queues, it's a BUG
Lieutenant
Join Date: Jun 2012
Posts: 84
# 7
07-23-2013, 08:54 AM
I submitted a ticket in game for my missing Zen last week and nothing...
Lt. Commander
Join Date: Aug 2012
Posts: 205
# 8
07-23-2013, 08:58 AM
so they secretly took the stipend away from players and now are swearing up and down those stipends made it to the appropriate accounts.

whats the chances in about 4 or 5 months they totally deny stipends were apart of the deal and that because you agreed to their Terms of Service that they had every right to revoke the stipend if and when they chose.


Wouldnt be shocked to find out that Cryptic/PWE found that they were losing more money through allowing stipends in this game then gaining.
Career Officer
Join Date: Sep 2012
Posts: 106
# 9
07-23-2013, 09:07 AM
Quote:
Originally Posted by sopwithsnipe View Post
You are wasting your time posting on the forums as the devs posted this a while back to cover their behinds on any complaints about missing stipends.




Furthermore filing a ticket with billing won't do any good because they are telling everyone that their stipends are up to date and nothing is missing, and no one can dispute them because Cryptic/PWE refuses to publish a record of the stipends we earned and when they were awarded.

They just want us to take them at their word that they haven't missed giving out any stipends.
Not sure exactly why you think a published record will be any more honest than what they tell you. If you don't trust them when they tell you that your stipend has been paid, why would you trust a published record from the same people? Wouldn't they publish the same stuff they told you?

I can confirm (at least on my account) that stipends have resumed. I missed May and June because I had 1000 extra zen slapped in my account in April; I received July's stipend last weekend. Being the paranoid sort, I've been tracking my Zen pretty much from day one, but it seems that they've gotten my account right for this month, at least.

All this said, it does seem rather silly to hold back Zen transactions for a game (or an account)-even if they just have a display available for the last twenty transactions, plus or minus. They're clearly tracking the transactions already, so it can't be a database issue. This whole mess could've been avoided (okay, lessened-conspiracies are everywhere!) if this info was available to the players.

Lieutenant
Join Date: Jun 2012
Posts: 79
# 10
07-23-2013, 10:12 AM
The problem is not that billing support is lieing.
It's that they usually don't even READ the tickets.

I filed a ticket a few weeks ago that I had not received my stipend in June. I got the standard autoreply that I might have gotten too many Zen in April.
Except I did not subscribe in April, I was not even playing this game in April.
When I told them so I got an autoreply that said that regular subscribers get their stipend a few days after the payment clears.
So I told them (again) that I did not have a subscription in April or May and that I did not receive my stipend for June.
I asked them again (politely) to check the stipend for my account, and to tell me exactly when I had supposedly gotten it (including before/after balances).

And guess what - a few days later my ticket got resolved, and I got my stipend.
You have to be very patient and you have to explain things very simply, using easy words and short sentences. Treat them like little kids - you won't get anywhere with screaming and threats. Patience and repetition is the key. After a while somebody will actually read (and comprehend) your ticket and you will get help.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 01:23 PM.