Same exact thing here! Every time I log into the game and get to the empty character window I get disconnected from the Login Server and return to the "Cryptic Login Protocol" screen. I have now waited several hours after launch, till it was a non-peak time on my network, and I am still getting the same response. This leaves me unable to create a first character, much less play the game.
I have submitted a ticket and was told to use the e-mail contact system to get in touch with tech support. I've gotten their automated response asking me to be patient and wait for their solution and a response. When I get an answer I'll post it here. I hope we can get this solved soon, for all our sakes.