Ensign
Join Date: May 2013
Posts: 4
# 1 XMPP Chat broken?
07-07-2013, 06:25 AM
Hello everyone,

I just yesterday learned that there was the option of accessing the ingame chat via the XMPP protocol. I subscribed as gold member and logged in my char on tribble to meet the requirements, but pidgin (my XMPP client) claims "Not Authorized" when i try to login.

Settings are:
Username: magniafazulla081
domain: crypticspace.com
resouce: oxycodon

Did i do something wrong there, is my username supposed to be something else? Or could it be that there's a delay before it works after subscribing as gold member?

... Or is the service just down at the moment?

Regards
Ensign
Join Date: May 2013
Posts: 4
# 2
07-07-2013, 01:49 PM
I think i have figured it out.

I have to use my email-adress as username, but XMPP doesnt allow @-characters in the username part, and thu Pidgin and other standard-compliant clients complain when you try to enter a username accordingly.

I found one client on android that allows @ characters in the username, and i can login with that.

Using \40 instead of @ doesnt work either.

Well, f-ing great!

I guess theres no chance of getting an @-less usernamen??

Last edited by magniafazulla081; 07-07-2013 at 02:16 PM.
Starfleet Veteran
Join Date: Jun 2012
Posts: 194
# 3
07-07-2013, 04:47 PM
The chat works fine.

The username it is looking for is the username you log into STO with and not your @handle address.

From STO WIKI http://sto.gamepedia.com/Global_Chan...utside_of_Game

Since May 2010,[3] the use of XMPP chat made it possible to chat to users in global channels (but not local or zone) or to send private messages to users on your friends list. This can be set up on a chat client program, such as Pidgin with the following directions taken:

Start the Pidgin client
Click on Accounts > Manage Accounts
Click the Add... button
On the Add Account dialog fill out the following:
Protocol: XMPP
Username: <Account Name> (the login name used for Holodeck/Live server)
Domain: CrypticSpace.com
Resource: <Anything> Name appearing in front of @handle, when chatting from Pidgin
Password: <Your Account Password>
Remember Password: <Check mark> (if desired)
Click Add
Matt Miracle

Fleet Commander in Chief for Covenant of Honor [FED] (formerly Task Force A.W.O.L.)
House Leader for Honorable House or Mor'gue [KDF]
Ensign
Join Date: May 2013
Posts: 4
# 4
07-08-2013, 08:13 AM
Well, as i said, i did figure that out - i just didnt think it was the email adress at first, since that breaks XMPP compliance....

I suppose its because i registered just this year and got a PWE account, that i got the @ in my username.

Unfortunately the STO XMPP Server doesnt know how to handle the XMPP compliant escaping for special characters, (which would be the aforementioned \40 for an @ ), and thus, i cant use this service.

I have another idea - sometimes when my game DC's, instead of my saved email adress, theres a long number with a # in the "username" box ingame, and since i can use that to login to the game, it might work to use that to connect to the XMPP server.

Unfortunately i'm not getting that number after a forced disconnect.... Oh well. Maybe i'll open a support ticket.

Last edited by magniafazulla081; 07-08-2013 at 08:29 AM.
Survivor of Romulus
Join Date: May 2013
Posts: 21
# 5
07-16-2013, 08:35 PM
I need help with this as well. I'm a lifetimer so I'm gold, and I've tried everything from my @handle, my email with both the @ and \40, I've got tribble access etc, but all I ever get is a "Not Authorized" message.
Community Moderator
Join Date: Jun 2012
Posts: 1,820
# 6
07-17-2013, 05:58 AM
Quote:
Originally Posted by lamersan View Post
I need help with this as well. I'm a lifetimer so I'm gold, and I've tried everything from my @handle, my email with both the @ and \40, I've got tribble access etc, but all I ever get is a "Not Authorized" message.
It's not your @handle or email address. It is your ACCOUNT name which is what you use to log in to games, the forums etc. (example - while it says askray on my post and my @handle is something else, my account name is far far different).
Volunteer Community Moderator for the Star Trek Online forums
My views may not represent those of Cryptic Studios or Perfect World Entertainment
If you wish to speak to someone on the community team, file a community support ticket here, as we are not able to respond to PMs regarding moderation inquiries.
Contact: Twitter Skype: askray113
Survivor of Romulus
Join Date: May 2013
Posts: 21
# 7
07-17-2013, 12:29 PM
Quote:
Originally Posted by askray View Post
It's not your @handle or email address. It is your ACCOUNT name which is what you use to log in to games, the forums etc. (example - while it says askray on my post and my @handle is something else, my account name is far far different).
How would I go about setting that, because I've been logging in since PWE moved in with my email address and I'm unfamiliar with any other handle.
Commander
Join Date: Jun 2012
Posts: 412
# 8
07-18-2013, 10:14 AM
Is "not allowed" the same error? I have that issue on almost all channels. The common link on the ones showing it is they have a space in their name (for example: tribble testers).
Former PWE Community Team Lead
Join Date: Jun 2012
Posts: 9,046
# 9
07-18-2013, 11:31 AM
Thanks for the report, entnx01. We've identified an issue where players are having trouble connecting to channels via XMPP that have a space in the name (e.g. tribble testers; Brandon is cool). The team is working on a resolution.

Cheers,

Brandon =/\=
Brandon "BranFlakes" Felczer | Former Community Team Lead for Perfect World Entertainment
Commander
Join Date: Sep 2012
Posts: 486
# 10
07-18-2013, 12:45 PM
Quote:
Originally Posted by pwebranflakes View Post
Thanks for the report, entnx01. We've identified an issue where players are having trouble connecting to channels via XMPP that have a space in the name (e.g. tribble testers; Brandon is cool). The team is working on a resolution.

Cheers,

Brandon =/\=
Yup, just logged in today and was wondering why one channel worked, and another gives an error 'Not Allowed' in Pidgin,

Thanks for looking into it I was worried the channel got abandoned!!!
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