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Lieutenant
Join Date: Jun 2012
Posts: 45
# 61 Yepp,...
09-04-2013, 03:37 PM
...would love to swap my 'The 107' title for a fully working mail system.

Living with this bug for 2 weeks now. Logging in only every 2 days now, keeping my doffs busy. Not keen playing this game with such a handicap in the moment.

Looks like Cryptic/PWE wants me to look for other options to keep me busy in my freetime...
Starfleet Veteran
Join Date: Jun 2012
Posts: 412
# 62
09-05-2013, 07:21 AM
Quote:
Originally Posted by stupidconversion View Post
Yeah, the "includes e-mail from other games" bug definitely breaks the "have to delete hundreds of e-mails one at a time to get the e-mail you just sent" minigame.

Can I opt out of that minigame?
Wishing it were possible
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Vice Admiral Moogie, U.S.S. Acquisition
Rule of Acquisition #57: Good customers are as rare as latinum. Treasure them.
Commander
Join Date: Jul 2012
Posts: 338
# 63
09-05-2013, 08:09 AM
I havent been able to send a email for some time now.I cant post items on exchange any more.
Deleting mail one by one is not a option ( i have a lot of mail) instead I chose not to use any more the mail system and the exchange untill they get fixed somehow.
Originally Posted by zipagat :
"There already is a Borg faction, its called the Federation. They assimilate everyone else's technology and remove any biological or technical distinctiveness and add it to their own."
Ensign
Join Date: Jun 2012
Posts: 4
# 64 Mail box full is a problem
09-05-2013, 04:22 PM
Personally before I had some stuff floating in the mail that was very expensive. I guess according to their changed mail limit, when I came back after a break now I have no real way to resolve it. Full mail box or not, they should make it where at least we can get the items out of the mail, delete the mail and move toward their limit as the notes states. I find it very unfair that they expect us to just keep deleting, without being able to see what we are losing and in some cases, mail not deleting at all.
I submitted a report, only to be told it falls under a bug report, so i did that and have got nothing. If you want to enforce a limit for some reason, at least give us a way to unload our mail system, come on!!
Lieutenant
Join Date: Jun 2012
Posts: 45
# 65
09-13-2013, 06:23 AM
3 weeks gone...c'mon PWE!!!

Could you please shift the next content update for a week and get this mail stuff sorted??

Thx in advance
Starfleet Veteran
Join Date: Jun 2012
Posts: 412
# 66
09-13-2013, 02:30 PM
Quote:
Originally Posted by imnak View Post
Personally before I had some stuff floating in the mail that was very expensive. I guess according to their changed mail limit, when I came back after a break now I have no real way to resolve it. Full mail box or not, they should make it where at least we can get the items out of the mail, delete the mail and move toward their limit as the notes states. I find it very unfair that they expect us to just keep deleting, without being able to see what we are losing and in some cases, mail not deleting at all.
I submitted a report, only to be told it falls under a bug report, so i did that and have got nothing. If you want to enforce a limit for some reason, at least give us a way to unload our mail system, come on!!
Since you're back after quite a while, you may not remember this - you have to be at a mail console in order to see and retrieve your items from your mail.

So if you are at a mail console, you should be able to take the item out of the mail, delete the mail and move toward the view limit. The more you delete, the more queues in, until you've dealt with all the mail that is over the 300 view limit.

Note that if you have mails that say "your item is being returned to you" from the exchange but you don't see the item attached, that is a different thing - there is also a limit on how many items you can have attached to mails. So if you're over THAT limit (I think it's either 20 or 25 mail attachment slots), you won't see the attached items from unsold exchange posts until you take enough items out of the mail to reach that point.

To make it more annoying, they send 2 mails from the exchange - 1 with the item attached and 1 without the item attached. So you may be viewing the notice, but be over the attachment slot limit and unable to see the items.

I know - it's confusing. And annoying. And utterly ridiculous. But there have been no posts even hinting at changing it, so don't expect any changes. <shrug>
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Vice Admiral Moogie, U.S.S. Acquisition
Rule of Acquisition #57: Good customers are as rare as latinum. Treasure them.
Lt. Commander
Join Date: Mar 2013
Posts: 126
# 67
09-15-2013, 01:50 PM
Quote:
Originally Posted by blackjackwidow View Post
Since you're back after quite a while, you may not remember this - you have to be at a mail console in order to see and retrieve your items from your mail.

So if you are at a mail console, you should be able to take the item out of the mail, delete the mail and move toward the view limit. The more you delete, the more queues in, until you've dealt with all the mail that is over the 300 view limit.

Note that if you have mails that say "your item is being returned to you" from the exchange but you don't see the item attached, that is a different thing - there is also a limit on how many items you can have attached to mails. So if you're over THAT limit (I think it's either 20 or 25 mail attachment slots), you won't see the attached items from unsold exchange posts until you take enough items out of the mail to reach that point.

To make it more annoying, they send 2 mails from the exchange - 1 with the item attached and 1 without the item attached. So you may be viewing the notice, but be over the attachment slot limit and unable to see the items.

I know - it's confusing. And annoying. And utterly ridiculous. But there have been no posts even hinting at changing it, so don't expect any changes. <shrug>
Being at the mail console doesn't help at all, same as always, it's still confusing as hell and I really hope they fix this
Exia@yiweitech
U.S.S. Omega
Assimilation is Futile
United Federation Legion
Career Officer
Join Date: Jul 2012
Posts: 293
# 68
09-16-2013, 04:52 AM
Still unable to delete mails and they are piling up now. Earliest dates from 2012. Still no mention or word from Cryptic even acknowledging this issue...

Why must we be treated with UTTER contempt? Getting downright rude now!

I'm sure if something that prevented you from getting our money you would jump on it like a shot!
Starfleet Veteran
Join Date: Jun 2012
Posts: 34
# 69
09-27-2013, 11:58 PM
It is time for a real good bump.

I am sick of the ignorant that Cryptic is playing here, I am trying to sell out my stuff from my mail. But if I can't access it how should I get my mail out of there. It is too much to get it all of it out, I don't have the space, even with 19 chars.

I can't receive any normal mail, I can't receive any fleet mail. This whole mail issue, is beyond a simple bug, it is a unworkable situation. A lot of my fleet members don't receive any of my fleet mails. This is a real bad situation when I can't communicate with my fleet members, and it is real bad that I can't receive any mail from my fleet members.

So why F*&@#^* is this not fix, why don't we get any responds and why are we treated as dumb sheep's

After more than a month with this problem we deserve a real good explanation why this is not addressed and that you guys playing ignorant on this. This problem is not gone disappear by itself.

Last edited by andrestartrek; 09-28-2013 at 12:01 AM.
Lt. Commander
Join Date: Mar 2013
Posts: 126
# 70
09-29-2013, 09:48 PM
SOLUTION

After hours of messing with the mail system and creating new toons, I have finally figured it out...

This may take a few hours depending on how much mail you have but the solution is to delete every single exchange mail from your mail. This is is really long and frustrating and some won't delete but here's the thing.

You can drag the mail window around and match it so that the "Delete" button is right under the "Okay" button on the confirm delete window, then order the mail by subject, select the exchange item sold mail at the VERY bottom, then click away*! (The easier solution is to just write a script that clicks 10 times/second but be careful where you point that thing...)

The item expired mail does delete, it just doesn't refresh. You must delete one, move up to the next one, delete, repeat. It doesn't look like it deleted but if you close and open the mail window you'll see that they've been deleted.

As I understand it, the 40 item attachment limit is character-limited. Meaning 40 items for each of your characters. So you must retrieve all your attachments before being able to receive new attachments. It also doesn't look like all lost attachments come back after you delete...

The most important thnig is to keep deleting every mail that comes in. Or else the same thing will happen again...

I hope this helps, and have fun getting repetitive stress disorder.

*I do not take any responsible for broken mice, broken fingers, amputated arms, smashed computers, or thermonuclear war.
Exia@yiweitech
U.S.S. Omega
Assimilation is Futile
United Federation Legion

Last edited by yiweitech; 09-29-2013 at 09:51 PM.
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