*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Yeah alot of the issues is not loging in, I did that when I was about to put in the pre-order code and noticed I was not logged in. I think they should have forced you to long in instead of seeing the code window even when not logged in
Alot of times when you have credit card problems its an international charge. I ran into this problem early on in the Army. Anytime an overseas merchant charges your card its auto declined unless you have that enabled with your credit card company... worth checking out to make sure....