i've had the client crash on me a few times, but i'm not mad. I remember wow's launch, I only got to play a few hrs the first week due to random disconnects, so I came in expecting alot more down time than i have had so far.
Man Phones customer Service (CS) Line: "Hey I bought this bran new printer from you yesterday. I just hooked it up and it doesn't Work. I want you guys to get over here, pick this piece of junk up and refund my money!!"
CS: Whats wrong with the printer?
Man: It Doesn't Work!!! Connected it and doesn't print or do anything!!!