Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
01-30-2010, 07:16 AM
Same problem here. Ordered from HMV, but no head start key in the mail I have opened a support ticket with Cryptic, not sure if they will help though.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
02-01-2010, 08:07 AM
Quote:
Originally Posted by roburnbliss
Same problem here. Ordered from HMV, but no head start key in the mail I have opened a support ticket with Cryptic, not sure if they will help though.
me as well i have had a ticket open since friday but no response
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
02-01-2010, 10:41 AM
I have been on the phone on hold for about thirty minutes, and I have had a ticket open for about an hour; I am still downloading the client, but definitely uncertain if I will have a response, or a key to be able to sign on once it downloads and installs. It would be nice to be able to get on there today, but if not... Guess i'll have to wait until tommorow when I receive my game key.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
02-01-2010, 10:43 AM
tommrow?

EU release is Friday so i cant play till then i think
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
02-01-2010, 10:48 AM
Yeah, the release date here in the states is Feb. 2nd. From what I have gotten though, there isn't a huge difference in American and European accounts, primarily do to the Atlantic bus. Not sure why companies haven't been able to better coordinate more integrated servers, or releases, internationally.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
02-01-2010, 10:49 AM
i agree i just phoned hmv and they said they ran out of head-start codes yet i can still buy the game? can cryptic help me / them out here!!!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
02-01-2010, 10:50 AM
Still on hold, and still no reply to my ticket. I guess they modeled their customer service after Blizzard's wonderful customer service.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
02-01-2010, 10:56 AM
tell me if you have any luck
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
02-01-2010, 10:58 AM
It looks as though the Head Start codes have been withdrawn from other retailers too... Perhaps Cryptic couldn't handle the numbers they already had...

Headstart = Prelauch beta hash up.

I do have a headstart code though, and still can not play as I can not even log on.

You're not missing out too much..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
02-01-2010, 10:59 AM
Alright, still on hold, still no response... I don't know how much longer I can listen to this song!!!
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