And do it your nearest HUB for me its maidenhead and comes in at 9.71.
Now the way I understand it is that it goes from my comp to maidenhead to where ever the server is <with a detour or two>
Now if Both your net and comp are upto scratch then PHONE cryptic and ask them if there is anything that can be done, it could be that cryptic are sending the stream through lets say BT's patch of grass and there causing the issue so cryptic can then see about re routing the stream.
This used to happen a bit in WoW, the stream would be going through an area and have probolems because of maintenence within that area witch was beyond blizz controll but once made aware of it just simply found another route.
And remember this is head start for a BRAND NEW MMO theres gonna be a few kinks in the line to start with just be thankfull they invented cable or else we would all still be on 64k dial ups. . <shudder>