If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
thanks for the uberfast response will try that out thanks
Good luck. Yesterday there was actually a dev on the forums, posting in a thread where folks were talking about lack-of-headstart access...and basically going, 'okay, here, you should be good for headstart now', and 'we've just activated your account', 'you'll be set now', etc.
I don't know how fast they'll be over the weekend, but it's worth a shot. I mean, they have to be working over the weekend, right?
I should just point out that HMV have said that anyone who pre-ordered after the 22nd would not be getting a head start key. They even went as far as taken it off the product description.
I never knew about this till Thursday so I cancelled with them and ordered it on Steam instead.
yeah they got me with that. So I binned the order and went with D2D, as I had the beta client. Note that the tickets are not getting answered or at least not fast enough. Yesterday I ran into someone who had been waiting 3 days.
So I found it much easier to cancel the order and go somewhere else.