Career Officer
Join Date: Dec 2012
Posts: 50
# 11
11-03-2013, 09:43 AM
DITTO!

Purchased two $10 in zen this morning with paypal, meant to buy 20 did 10 by accident so did it twice, at 7 AM EST, now, 12:30, still showing zero, not even listed in my transaction history at all, no errors no waiting for verification, nothing, like it didn't happen. Well I've got two paypal receipt emails that say it did. Have used same method to purchase zen from same paypal account dozens of times before. Have logged a ticket.
Lt. Commander
Join Date: Jan 2013
Posts: 102
# 12 Mobile payment
11-03-2013, 10:10 AM
So i live in Croatia and only way for me to donate money is via mobile phone. I must say i am really unhappy that i cannot use Boku service in my country... becouse i cannot use credit cards to give money, while i sometimes can spare some to spend via mobile phone ( sms )... I think cryptic really should fix this
Lieutenant
Join Date: Jul 2012
Posts: 74
# 13
11-03-2013, 10:32 AM
Quote:
Originally Posted by geekguy79 View Post
DITTO!

Purchased two $10 in zen this morning with paypal, meant to buy 20 did 10 by accident so did it twice, at 7 AM EST, now, 12:30, still showing zero, not even listed in my transaction history at all, no errors no waiting for verification, nothing, like it didn't happen. Well I've got two paypal receipt emails that say it did. Have used same method to purchase zen from same paypal account dozens of times before. Have logged a ticket.

Yup, exactly the same for me.
Ensign
Join Date: Nov 2013
Posts: 1
# 14
11-03-2013, 10:58 AM
Same here with paypal and 2200 zen, bought this morning , nothing in the account and no history
Ensign
Join Date: Apr 2013
Posts: 28
# 15
11-03-2013, 11:10 AM
same here... i pay using pay pal and on the pay pal site i can see that my 20 dlls has been charge, but i dont have my 2000 zen....
Survivor of Romulus
Join Date: Jan 2013
Posts: 14
# 16
11-03-2013, 11:46 AM
same here in UK Zong and Boku are "unavailable in your region" yet i used it roughly 2-3 weeks ago. no idea why its unavailable now
Ensign
Join Date: Feb 2013
Posts: 3
# 17
11-03-2013, 12:10 PM
Wow, I got the same issue. Paid with paypal and a few hours later still no zen. I don't really get these guys, sooooooo many issues with STO and their back-end and thir website! It took a few minutes for the payment options to appear on their purchase zen page.

I have filed a dispute claim with paypal. STO have some time to give me my zen
Captain
Join Date: Jun 2012
Posts: 9,041
# 18
11-03-2013, 12:38 PM
Hi Captains,

The Web team is investigating. I'll provide another update once one is available.

Cheers,

Brandon =/\=
Captain
Join Date: Jul 2012
Posts: 3,214
Hi, I wanted to buy Zen but today it seems the purchase site is very slow loading.

It takes a minute or mor just to load the Payment Processors Page, and when I choose the value and click on Checkout, it takes about 30 seconds and then I am forwared to an error page.

I am usually using Paysafe Cards, but I dont think this is the problem because the page where I can choose the Processor is very slow loading. And after choosing Paysafe it takes a time until the values are loaded.


Edit: after 6 hours it works but as I said, very very slow. It takes more than 5 minutes to complete a payment.

Edit2: not working again.. The forum seems slow to

Last edited by organicmanfred; 11-03-2013 at 12:50 PM.
Ensign
Join Date: Oct 2012
Posts: 28
# 20
11-03-2013, 12:45 PM
Thank you sir!
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