If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
About half an hour ago I bought the lifetime subscription via Paypal. All went well until AFTER the payment was made, I was sent back to the STO webpage which had a red error message stating that "the product is currently not available".
I checked with Paypal and the definitely booked the money from my account and transferred it to Cryptic, however I cannot see the Lifetime subscription as an activated feature on my account page. According to my friends it should however be listed there.
It would be great if a developer/support employee could contact me, so that the issue can be resolved before the 2nd of February.