Regardless of what you want to call this, it is a business and needs to be regulated to be fair to the consumers. I really think you would be happier if they had a standard to go by and you could play the game whenever you wanted to without worrying about lag, disconnects, instant server downtime, etc.
It is regulated by people not giving them any more money for crap service. The last thing the game or intenet need are more government regulation.
I think gamers should contact their local goverment representative about establishing legislation so that companys who create mmo's have to meet a certain service level for their customers. This is not to just bash Cryptic, but if you pay for a game, you should at least be able to play it without worrying about servers going down every five minutes, server not responding messages, etc. The only only reason they can get away with this is because they don't have any rules or punishment if they disobey those rules. The trend will continue to get worse if people don't join together and put a stop to it. Microtransactions will get worse, etc.
Get a job, kid. And stop embarrassing yourself on the interweb.