I think gamers should contact their local goverment representative about establishing legislation so that companys who create mmo's have to meet a certain service level for their customers. This is not to just bash Cryptic, but if you pay for a game, you should at least be able to play it without worrying about servers going down every five minutes, server not responding messages, etc. The only only reason they can get away with this is because they don't have any rules or punishment if they disobey those rules. The trend will continue to get worse if people don't join together and put a stop to it. Microtransactions will get worse, etc.
I mean, this is a PC game. ANYTHING related to computers, has down time. I don't care if it's the power in your home or your internet connection, every single thing has a downtime at some point. Either expected or unexpected, it's the nature of the beast.
Even automobiles have downtime.
Software development, including games, is something you have to wrap your head around. You need to be able to realize, it takes time to fix things. It takes time, to get this in order. It takes time, for servers to reboot and get to an optimal running state.
You also need to remember,your $15 a month (or whatever subscription) is NOT a guaranteed 100% uptime. You don't own the game (DMCA wise people will understand the statement), you aren't guaranteed anything, you simply paying for access to play their game.
Not to mention, by signing up you agreed to their Terms of Service and EULA. Guess what, down time and everything else, is mentioned in the ToS. Now, some companies if it is a on going problem, might be nice enough to credit you with X amount of free days (WoW has done this in the past). But they don't owe us anything, we agreed to this by signing up and playing.
If you dislike it, do not play the game. Simple as that. You are entitled to your opinion, yes, but going to a drastic measure as "omgz lets contact our congrezzmen!" type mindset, is not going to solve anything.
Welcome to the world of MMORPGs and online gaming.