If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
This was an unscheduled maintenance. Apparently the servers broke again or something like that. A GM did post in another forum just after 3PM EST. There is not ETA for when the servers will come back up. I'll give them credit for at least posting the problem even if the Support Section hasn't been updated yet.