Not developers. Every single launch since SWG the forums are ablaze with impatient, whiny, self important people who feel like they deserve something from a game developer. The reality is that games development and distribution is a very complex process that few of you will ever take 2 minutes to understand. Not only is a game of this or any other MMO's magnitude incredibly complicated, but developers are under contractual obligations to launch games on promised dates as mandated by distributors and investors.
If the whiners would take a minute to do some research before coming to the boards screaming that the sky is falling every time they cannot do something they feel they have a right to do, there would probably be less muck to swim through to get to actual information here. You are not special, developers owe you nothing. MMOs will not change. This is how they have and always will launch, as works in progress. You sign up to be part of an evolutionary experience, not a console shoot em up that is mostly complete upon release. If you really do not have the patience to handle the launch of an MMO, then this genre isn't for you.
I know this makes zero difference and will get flamed. But the gaming community used to be a pleasant thing to be a part of. Now it has regressed into a cesspool of self righteousness that is only going to get worse. No one owes you anything, you are not going to sue a developer, you are not going to pound your fist and get your 12 cents every time the server goes down. You are either going to help shape a game or rage quit and move on to something else. When that happens is when a game truly shines, more free of irrational tirades and uninformed accusations.
Customer service and communication does need to improve, but until that happens your little hissy fit is going to go unanswered. The priority is creating a stable environment for players to enjoy, not to wipe your tears when you feel that you have been somehow wronged. Suck it up, grow up, or move on.
So Shunes what games have you worked on? Because reading your post you state that you understand what it takes. And reading it off wikipedia is not being in the know. Or are you just another internet fool trying to pass himself off as some all knowing guru. Playing a game does not equal you are knowing how to make it.
All so the whole Waaaa don't make bad posts cause it mucks up information, is kinda funny when you are actually do the same thing, just with a different type of waaaa post.
People should not be expected to pay for faulty products. That's it.
The answer is, don't. And an MMO is not a faulty product, it is an evolutionary experience. Everyone knows this, it has been that way since day 1. The problem is, you expect things that you shouldn't. It is that self serving attitude that causes every MMO launch to turn into a huge crying mess.
Games based on popular things like Star Trek attract a lot of players that have never played MMOs. They have unrealistic expectations such as that the game they are paying to play will be available to play whenever they sit down at their computer, like their non-MMO games are.
Too bad MMO players have such low expectations. If they didn't, then we'd be more likely to be paying for playable games.
And in answer to the common question of what game didn't launch badly: CoH. Yes, there were a lot of post-launch nerfs, but the game was playable and stable with very few bugs at launch.