Career Officer
Join Date: Dec 2012
Posts: 226
# 1 Launcher blackout
03-05-2015, 08:24 AM
Just a heads up for dev team, but I am a beta tester for Yosemite right now and run STO on the system to catch bugs like this.

Since upgrading to the 10.10.3 beta, the STO launcher has gone completely black. When you click somewhere there should be a link, it still opens a browser to the link that should be there. You just can't see anything to login/press Engage.

I have tried deleting the game and reinstalling from scratch. Same issue.

This may need a wrapper fix, I'm just not sure.
Ensign
Join Date: Aug 2013
Posts: 1
# 2
03-06-2015, 11:22 AM
Same issue here, was about to open a thread too. Already raised a ticket.

Also its only affecting my Late 2013 iMac. My 2014 Macbook Air is fine.

Last edited by vividandy; 03-06-2015 at 11:27 AM.
Career Officer
Join Date: Dec 2012
Posts: 226
# 3 Narrowing the field a bit...
03-07-2015, 04:01 AM
OK, thx for your post. My machine is a Late 2012 MacBookPro Retina. Here is how I see it...

Both your iMac and my MBPr use both an Intel chip and a Nvidia chip to produce graphics. I don't know how you have yours setup, but I have mine to not use the Intel chip. Since your Air only has the Intel chip, I would surmise the issue may be with how the Nvidia chip is rendering the graphics inside Cider. Mine uses a GT650M and yours a GT 750 or 775.

I tried to use fast switching to get the Intel to work, but was unsuccessful.
Cryptic, please help us.
Ensign
Join Date: Mar 2015
Posts: 2
# 4 Narrowing down a bit more...
03-07-2015, 12:35 PM
On my Early 2013 rMPB I can get the launcher to show and log in if I disable the discrete graphics card so that STO comes up under the HD4000 instead. I force verified once that happened and tried to reload with the GT650M, no change, still blacked out.

Opening STO in a wineskin works fine.

Here is a snippet of a dtruss on the cider process as the launcher comes up to the black screen:

https://www.dropbox.com/s/ynivqgynzo...TO.dtruss?dl=0

Last edited by nightnerdy; 03-07-2015 at 12:57 PM.
Career Officer
Join Date: Jan 2014
Posts: 100
# 5
03-11-2015, 01:03 PM
I'm having the same issue since upgrading to 10.10.3 beta.

MacBook Pro (Retina, 15-inch, Late 2013)
2.6 GHz Core i7
16 GB RAM
NVIDIA GeForce GT 750M 2048 MB
PSA: You don't have to state that the thread you started is about what you wrote in the title. Everyone assumes that the topic of the thread is the title.
Ensign
Join Date: Nov 2012
Posts: 1
# 6
03-11-2015, 07:30 PM
I ended up have to force my MBP 15 (Mid-2012) into integrated graphics in order to get the login screen up. I am waiting on an update and will switch it to the discrete GPU and see what happens.
Career Officer
Join Date: Apr 2014
Posts: 1,536
# 7
03-14-2015, 06:21 PM
Well, I've learned never to trust a beta... even from Apple.

I'm still running Mavericks, so this isn't an issue for me. However, I would recommend either PMing Smirk or pweadamanteus and giving them a heads up. Either politely explain the problem, or link them to this thread.

The six-week blackout/crash-fest for the Mac client, post-DR, was not fun. And it feels like the Mac playerbase gets ignored. Be patient, and hope someone sees this.
Career Officer
Join Date: Jan 2014
Posts: 100
# 8
03-16-2015, 11:26 AM
After installing 10.10.3 beta 2 today, the launcher works correctly again for me.
PSA: You don't have to state that the thread you started is about what you wrote in the title. Everyone assumes that the topic of the thread is the title.
Ensign
Join Date: Mar 2015
Posts: 2
# 9
03-16-2015, 11:46 AM
Confirmed, today's beta seems to have resolved the issue.
Career Officer
Join Date: Dec 2012
Posts: 226
# 10
03-16-2015, 11:09 PM
I would also like to happily confirm that today's patch of Mac OS X fixed the issue.
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