OP, have the person with the problem post something about what's going on in either the gameplay bugs or federation shipyards sections of the forums. They should absolutely include a ticket ID.
Assuming that this is a reproducible problem and not a one-time glitch, of course.
Since nobody else is reporting a problem as far as I can see and because there is a bit of a hint of the 'petition' thing and because this is posted in the wrong part of the forums, I think it will be best if I close this thread altogether.
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