Funny seems to me Cryptic is trying to fix the problems. You don't see them letting it go and never sending updates. The fact that they have an several downtimes shows they are trying new things to fix the problems. A lot of people asked for a queue and it is a good way to fix login failures for a short time while they look at other options.
Maybe I am just in the minority but nothing that has happened so far is sending me screaming for $$ back. Every software and I mean EVERYTHING has problems that need to be ironed out. So keep in your pants for a little longer.