If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
As the OP said I don't want to cause trouble or bich to much but I really just wana play, not bug test any more. I submit a ticket with the name of the mission, what I was doing, what went wrong, what I'm experiencing now that's it's gone wrong (running around on an away mission completely invisible, for example). But I'm just not in bug testing mode anymore...
I sincerely hope it gets better in the weeks and months to come.