Ok, so I got my pre-order from Direct2Drive UK, I@m in the headstart, fine. But I have not received the Multi Spatial Personal Shield. There was no code or instructions on how or where to claim it. Does anybody have any info?
From what I understand, you don't get the pre-order bonuses applied to your account until you apply the retail key of the game to your STO account... and those don't get to you until the game's official release on Feb 2.
As has been stated ad infinitum, you do not get those items until you get your RETAIL key (not PREORDER key), and you will receive that key on launch day, when the RETAIL purchases become available everywhere.