*!*!*We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.*!*!*
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Browse the forums for a few seconds and you'll see several threads on this. I don't think Cryptic's addressed this issue yet, they're either trying to fix it or they're running around Cryptic HQ tearing their hair out panicking while their financiers choke on their fat cigars they lit with our money.
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