Lt. Commander
Join Date: Dec 2007
Posts: 120
I was just wondering if Cryptic will provide the players some sort of compensation for prolonged downtime. A few other studios in the past have been kind enough to ensure their player base is sufficiently reimbursed for server outages that total a significant amount of time and this recent outage made me curious if cryptic does something similar.

This is, of course, outside of regularly scheduled server downtime, the beta/headstart event, and doesn't include the usual hiccups here and there.

Or if someone has been involved in such a situation with any of cryptics previous titles, please share what happened (again, actual live outages only please).

And if someone from cryptic could address the issue (on top of the million other tasks you devs are doing) the community would greatly appreciate it.

Thanks!

PS: I know crunch time sucks so hang in there guys! You're doing a great job!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-30-2010, 01:24 PM
How much time must pass before you consider it "prolonged" would be my question.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-30-2010, 01:29 PM
Well I would imagine thats up to the Devs discretion because they really don't have to give players anything at all. It's whatever they would think was appropriate.

I'm just curious if they're a studio who will kindly do that for us.

Edit: Lets say 24hrs total outage over the span of a month, outside of scheduled downtimes.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-30-2010, 01:31 PM
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-30-2010, 01:33 PM
Based on a monthly subscription fee (in USD), the 'price' per hour of downtime is $0.02 USD.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-30-2010, 11:11 PM
haha thanks guys, but not quite what I'm getting at. I know the fine print states that they don't have to do anything and I understand the actual amount of money is nominal. Regardless, some studios do add extra free time to active player accounts and im just wondering if anyone knows if cryptic is one such studio.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-30-2010, 11:14 PM
PM me your address and I'll send you 50 cents.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-30-2010, 11:20 PM
rofl, its not the money. i don't care about the money.


But yeah you can send me 50 cents.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-30-2010, 11:22 PM
We're still in the free-to-play period so we sure ain't getting any refunds for downtime before the official launch.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-30-2010, 11:23 PM
If Cryptic got their $20 million bonus, I want a free month. Everyone should get a free month. and it should come out of that bonus check!
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