I have an inside source at Cryptic, and from what i'm told the true reason why the servers keep crashing is
because they bought the old Vanguard servers from SOE and forgot to format the fail off of them.
Sadly after they finally got that squared away, which was no easy task btw.
They made the mistake of leaving the new intern in charge for the remainder of the night, who promptly tripped over the power cord yanking the server out of the rack.
He then spilled coffee on the back up trying to brush the foam peanuts off of it.
Now he's desperately trying to call someone at 3am on a Saturday night
But sadly no one is answering the phone because all of the Devs are out partying it up with the "phat" CBS franchise loot.
Your inside source is fail. Cryptic contracts out their janitorial services from the same company that does janitorial at SOE. It's the same old cleaning lady that refuses to plug her vacuum into the socket in the hall, choosing instead to unplug something in the server room.