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Lt. Commander
Join Date: Dec 2007
Posts: 120
To be clear (for the benefit of flamers and trolls): I think the game is fun. I want to play the game more. However simple observation of uptime over the last 48 hours indicates that there are still issues with server uptime.

Many people work for a living (unbelievable I know) and when they get home after a hard 9-6 or when have free time at the weekend (even more unbelievable if they have kids) they expect to have access to the service they're paying for. During open beta we all (well, most of us) made allowances for downtime, because we knew things weren't finished and playing was a special (free) privilege. However, its not beta or free anymore.

It isn't realistic to expect all the problems to be fixed, but I'm thinking the only thing that will convince people like me not to cancel their pre-orders (on an unprecedented scale) is a promise from Cryptic that downtime during February will be compensated in some way. 1 day of free game time for every 12 hours of accumulated downtime for example.

If you agree with my sentiments then add your /signed here and maybe someone at Cryptic will take note. Alternatively set your phasers to barely literate flame and try and get me before I'm swept away by the inevitable stampede of forum trolls.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
01-31-2010, 01:01 AM
Quote:
Will Crypic offer compensation for downtime when the game launches?
Nope : everybody will be so focused on tomorrow's mess that this weekend will be long forgotten.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
01-31-2010, 01:05 AM
I personally wouldn't mind if this weekend was forgotten, but if after launch the server is down more than than it is up, I would hope for time reimbursement

It was common at the start of Wow, 1 day here, 1 day there added of free time for extended downtime.

Just hoping they handle this launch well.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
01-31-2010, 01:20 AM
Unfortunately if you consider the amount of down time compared to the amount you're paying, it's ridiculously small.

Let's say you pay $15/month and the servers go down for one full day.

Cryptic would re-imburse you $0.50
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
01-31-2010, 01:22 AM
Quote:
Originally Posted by dancinggolem View Post
if after launch the server is down more than than it is up, I would hope for time reimbursement

Oh I'm sure the server will be up 51% of the time at least. Have fun with your half server
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
01-31-2010, 01:26 AM
But it does not work that way. You pay for a service, I imagine the contract says something about service level, warranty and unexpected downtimes. Maybe this falls within the contract terms, or maybe not. Has anyone bothered to look it up?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
01-31-2010, 01:30 AM
You guys are really considering to sue them for the downtime ?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
01-31-2010, 01:32 AM
Quote:
Originally Posted by Okiwawa
To be clear (for the benefit of flamers and trolls): I think the game is fun. I want to play the game more. However simple observation of uptime over the last 48 hours indicates that there are still issues with server uptime.

Many people work for a living (unbelievable I know) and when they get home after a hard 9-6 or when have free time at the weekend (even more unbelievable if they have kids) they expect to have access to the service they're paying for. During open beta we all (well, most of us) made allowances for downtime, because we knew things weren't finished and playing was a special (free) privilege. However, its not beta or free anymore.

It isn't realistic to expect all the problems to be fixed, but I'm thinking the only thing that will convince people like me not to cancel their pre-orders (on an unprecedented scale) is a promise from Cryptic that downtime during February will be compensated in some way. 1 day of free game time for every 12 hours of accumulated downtime for example.

If you agree with my sentiments then add your /signed here and maybe someone at Cryptic will take note. Alternatively set your phasers to barely literate flame and try and get me before I'm swept away by the inevitable stampede of forum trolls.
Right bhind you and what about the Steam problem also I am stell downloading the Client from Cryptic and it is slow I am 55% and that is after hmm 10 hours so I will get one maby two days of head start. if that.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
01-31-2010, 01:57 AM
Damn guys its only head start... YOU ARE NOT PAYING FOR HEAD START! Billing will start one the Second... And as stated above even if the servers where offline for 4 days it would be only $2s...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
01-31-2010, 02:00 AM
are you guys serious? I mean for real? Its headstart, its free.. its a perk. Get over it
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