If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
***Resolved Issues***
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
I hope somebody can help, after the billing support seems to be overloaded.
I ordered the collectors edition via amazon. 2 days ago I got informed, that there will be a delay of delivery, as the production firm seems to have whatever issues. Now my beta key has been extended, but I am not able to get the Lifetime subscription with the playable Borg, which I want to have of course.
Second, I cannot use my credit cards !! Which are somehow not accepted. But this seems to be either a problem due to missing key (which of course is in my collectors edition which I donßt have at the moment) or the billing doesn´t work right. Both cards (AMEX and Master) are valid, and there are no issues with my bank.
So anybody have a clue, why I can´t make take the subscription !?
You can get the lifetime sub with your pre-order key. As for your billing issues with not taking your card, that's something you'd have to talk to the billing department.
Steps:
1 pre-order
2 create account
3 register pre-order key (emailed to you by the company you pre-ordered from)
4 follow link to lifetime sub while logged into the site
5 purchase lifetime sub
Linear Mode
