Empire Veteran
Join Date: Jun 2012
Posts: 1,560
# 41
11-25-2013, 08:49 PM
Quote:
Originally Posted by gostlymaniac14 View Post
In my question I was not talking about Cryptic specifically, I was just generalizing. Let me make another analogy.

Say you're electricity is out. Your power company knows that can fix it, but says they'll get to it when they get to it. Problem would be you're still getting charged for a service your paid for, but aren't getting because it's beyond your control. You would still pay that and not have a problem essentially being robbed as you wouldn't get one penny of that money back. (Also, before you have to ask this is a hypothetical situation and I know it wouldn't really happen. I'm using it for an analogy, nothing more.)

Also on the communications, no I don't expect them to answer every question. I do however, expect them to answer them in the order they are asked. I have seen some lately have less than half an hour before they're answered. Mine have been waiting a week.
My answer, while definitely applied to Cryptic definitely in that instance, still hasn't changed all that much for your general example

As for communications, I say again; Cryptic can't and won't answer every bug report and question. And even if they tried, they can acknowledge the bug report to themselves, report it, then quite possibly forget about it soon afterward. They are human, after all

So I say your lack of an answer is not deliberate. And even if it is, it's not a malicious version most likely, and I think you have no reason to be angry about a little thing like that anyway imo
Was named Trek17, but still an author: www.enlightenmentoblivion.com.
Captain
Join Date: Jun 2012
Posts: 748
# 42
11-25-2013, 09:14 PM
Quote:
Originally Posted by gostlymaniac14 View Post
In my question I was not talking about Cryptic specifically, I was just generalizing. Let me make another analogy.

Say you're electricity is out. Your power company knows that can fix it, but says they'll get to it when they get to it. Problem would be you're still getting charged for a service your paid for, but aren't getting because it's beyond your control. You would still pay that and not have a problem essentially being robbed as you wouldn't get one penny of that money back. (Also, before you have to ask this is a hypothetical situation and I know it wouldn't really happen. I'm using it for an analogy, nothing more.)

Also on the communications, no I don't expect them to answer every question. I do however, expect them to answer them in the order they are asked. I have seen some lately have less than half an hour before they're answered. Mine have been waiting a week.
Not the best analogy as you've said. In the instance of a power outage the electric meter on your house stops recording the electricity usage since you're not using any. A subscription service doesn't work the same way. For instance during the summer excess heat has caused my broadband internet to die for up to eight hours at a time. Comcast did not reimburse me for that loss of service because it was also out of their control.

I'm quite curious myself however. I experienced no break whatsoever, I got the account authentication thing and had to relogin at the title screen and then I was good to go. And my Computer is not all that great. I got massive lag on Crystalline Entity and even Fleet Alert, this is nothing close to top of the line. I don't get why some people are completely unable to log in. I also find it interesting that that big visual distortion bug, was apparently tied to the HUD. I pressed Alt+F12 to kill the UI so I could take a pic of it (looked like a Radio Telescope pic) and the distortion went away and came back with the HUD.

It would certainly be good customer service for them to if not reimburse, at least pause someone's subscription while that person can't log in (checking the last time someone checked in is as easy for us as going to the gateway and looking at their fleet roster so Cryptic certainly has that info), but something tells me that they feel such a thing could be opened up for abuse. I'm sure there's something in the legalese of the EUA that nips such a thing in the bud, but it would be a nice thing to do for a customer in a tight spot.

But there's something to be said about what counts as a paying customer. There are those who have gold accounts, and then there are silver players who buy lockbox keys and stuff from the lobi store.

And while answering questions in the order that they're received is logical on the surface, there is also logic to why they wouldn't. Since these things are compartmentalized, they may not have an answer for questions 1 and 2, but question 3 is an easy issue, question 4 goes to a different department that doesn't have much on their plate and get to it quickly, question 5 requires a week of research just to see the problem in house, question 6 is something they were already working on for a week, and question 7 is an easy issue but in a department that's swamped with question 1 and 2.
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"Rise like Lions after slumber, In unvanquishable number, Shake your chains to earth like dew, Which in sleep had fallen on you-Ye are many they are few"

Last edited by captaind3; 11-25-2013 at 09:17 PM.
Captain
Join Date: Jun 2012
Posts: 1,209
# 43
11-25-2013, 09:14 PM
Quote:
Originally Posted by coldsnapped View Post
[*]The tertiary attack of the Voth Shocktrooper Cannon may no longer be used in Social Zones.[/list]
Thanks for that !
The map shaking @ Drozana was driving me nuts .
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Empire Veteran
Join Date: Jun 2012
Posts: 5,926
# 44
11-25-2013, 10:06 PM
ah good, batteries are fixed, can pvp again ungimped, almost. what should have also been in the patch but wasn't


-tetryon beams doing ~75% damage instead of ~125% damage wile faw is on

-faw, and possibly other weapon modifiers have broken crit.


like, REALLY needs to fixed by now
______________________________________
Quote:
Originally Posted by lordlalo View Post
I just wanted to say, I've never seen a more disturbing avatar
the pvp build and help thread
gateway links(should actually work now) -->Norvo Tigan, Telis Latto Ruwon, Sochie Heim, Solana Soleus
Career Officer
Join Date: Jun 2012
Posts: 229
# 45
11-25-2013, 10:53 PM
Quote:
Originally Posted by gostlymaniac14 View Post
You also missed my point about being a paying customer. Let's keep it simple. If you purchase something and it doesn't work and they keep taking your money are you going to be fine with that?
The game is free. You have the option to not pay anything. If you can't play for a month, don't sub for a month. I don't see how they keep taking your money unless you keep giving it to them. They don't have a phaser to your head.
Ensign
Join Date: Nov 2012
Posts: 26
# 46
11-25-2013, 11:24 PM
Quote:
Originally Posted by odyssey47 View Post
The game is free. You have the option to not pay anything. If you can't play for a month, don't sub for a month. I don't see how they keep taking your money unless you keep giving it to them. They don't have a phaser to your head.
In some instances, EG 3 month subs, you can pay upfront. As such, people being locked out for a third of the time (as i know some that are approaching 4 weeks now) are feeling hard done by, and personally I dont blame them, id be fuming if I had a sub at the moment.
Empire Veteran
Join Date: Jun 2012
Posts: 2,283
# 47
11-26-2013, 01:54 AM
Would have been nice before this rerun of FE's if they fixed that bug that prevented newer characters to be able to do all the missions after the wasteland/nimbus LOL. I've got quite a few feds and kdf that can't do any so there won't be any accountability on cryptics part for that I am sure of.
Survivor of Romulus
Join Date: Sep 2012
Posts: 18
# 48
11-26-2013, 06:08 AM
Quote:
Originally Posted by valdepessumire View Post
In some instances, EG 3 month subs, you can pay upfront. As such, people being locked out for a third of the time (as i know some that are approaching 4 weeks now) are feeling hard done by, and personally I dont blame them, id be fuming if I had a sub at the moment.
Exactly. I'm paid through the middle of December on a 3 month subscription. Considering I haven't been able to logon once since Season 8 went live, I'm a bit pissed.
Ensign
Join Date: Sep 2012
Posts: 9
# 49 18897741
11-26-2013, 11:55 AM
18897741 still happening
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