Ensign
Join Date: Dec 2012
Posts: 15
# 1 High Latency
09-30-2014, 08:45 AM
I have been encountering a lot of latency since the patch on Thursday and this morning I was able to get a before, during, and after tracert of my issues. I am just wondering if anyone else from Ontario, Canada using Bell might be having similar issues. To me it looks like the majority of my problems are happening at Cryptic's end.

What seems to happen is I will rubberband for a short while and then get a "disconnected from server" message after that I will log back into the game and rubberband for a short while and then be find until the next issue.

Here are the five tracerts I took this morning.

=== TraceRT #1 ===

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms homeportal [192.168.2.1]
2 9 ms 8 ms 9 ms 10.11.0.161
3 12 ms 10 ms 9 ms 10.178.206.36
4 9 ms 9 ms 9 ms 10.178.206.37
5 27 ms 25 ms 27 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 29 ms 27 ms 27 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 32 ms 25 ms 25 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 29 ms 28 ms 29 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 25 ms 27 ms 24 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 26 ms 27 ms 28 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 43 ms 43 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 40 ms 43 ms 41 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 46 ms 54 ms 53 ms 38.111.40.114
14 40 ms * 42 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

=== TraceRT #2 ===

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 2 ms 1 ms homeportal [192.168.2.1]
2 12 ms 9 ms 9 ms 10.11.0.161
3 10 ms 8 ms 9 ms 10.178.206.36
4 9 ms 9 ms 10 ms 10.178.206.37
5 29 ms 25 ms 30 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 30 ms 26 ms 27 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 28 ms 25 ms 23 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 25 ms 29 ms 27 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 25 ms 23 ms 23 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 27 ms 27 ms 27 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 43 ms 42 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 202 ms 220 ms 133 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 43 ms 55 ms * 38.111.40.114
14 43 ms 41 ms 41 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

=== TraceRT #3 ===

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms homeportal [192.168.2.1]
2 12 ms 11 ms 10 ms 10.11.0.161
3 9 ms 9 ms 9 ms 10.178.206.36
4 9 ms 9 ms 9 ms 10.178.206.37
5 27 ms 27 ms 29 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 29 ms 27 ms 29 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 25 ms 25 ms 27 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 28 ms 25 ms 29 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 23 ms 27 ms 24 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 27 ms 27 ms 29 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 43 ms 45 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 79 ms 212 ms 214 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 42 ms 53 ms 54 ms 38.111.40.114
14 42 ms 43 ms 43 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

=== TraceRT #4 ===

tracert 208.95.185.41

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 6 ms 1 ms 1 ms homeportal [192.168.2.1]
2 10 ms 9 ms 10 ms 10.11.0.161
3 9 ms 9 ms 9 ms 10.178.206.36
4 8 ms 29 ms 9 ms 10.178.206.37
5 29 ms 25 ms 27 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 30 ms 30 ms 27 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 24 ms 29 ms 25 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 29 ms 27 ms 27 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 25 ms 25 ms 25 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 28 ms 27 ms 27 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 43 ms 43 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 185 ms * 113 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 55 ms * 52 ms 38.111.40.114
14 * 41 ms 45 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.

=== TraceRT #5 ===

Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms homeportal [192.168.2.1]
2 12 ms 52 ms 9 ms 10.11.0.161
3 10 ms 11 ms 9 ms 10.178.206.36
4 9 ms 9 ms 9 ms 10.178.206.37
5 26 ms 27 ms 26 ms tcore4-london14_tengige10-0-1.net.bell.ca [64.230.112.52]
6 29 ms 26 ms 27 ms tcore4-london14_pos0-15-0-0.net.bell.ca [64.230.49.70]
7 23 ms 33 ms 28 ms newcore2-chicago23_so2-0-0.net.bell.ca [64.230.147.174]
8 28 ms 27 ms 27 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
9 26 ms 27 ms 25 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
10 27 ms 27 ms 27 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
11 43 ms 42 ms 43 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
12 41 ms 41 ms 41 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
13 49 ms 53 ms 55 ms 38.111.40.114
14 45 ms 44 ms 43 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.
Ensign
Join Date: Oct 2012
Posts: 7
# 2
09-30-2014, 09:12 AM
Exact same issues i reported during the weekend in http://sto-forum.perfectworld.com/sh...1&postcount=15

Same ISP as well (But from the Peterborough area not London)

Reposting test results here --

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 3 ms 1 ms 2 ms mymodem [192.168.2.1]
2 11 ms 12 ms 11 ms bas1-peterborough62_lo0_SYMP.net.bell.ca [64.230.200.244]
3 13 ms 14 ms 17 ms agg1-oshawa95_9-3-0_100.net.bell.ca [64.230.59.140]
4 32 ms 31 ms 26 ms tcore4-toronto63_tengige0-10-1-0.net.bell.ca [64.230.48.134]
5 24 ms 27 ms 26 ms newcore2-chicago23_so1-0-0.net.bell.ca [64.230.147.170]
6 29 ms 28 ms 30 ms bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
7 28 ms 26 ms 27 ms te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
8 26 ms 26 ms 26 ms be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
9 47 ms 48 ms * be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
10 47 ms 49 ms 51 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
11 * 46 ms 49 ms 38.111.40.114
12 * 45 ms 41 ms patchserver2.crypticstudios.com [208.95.185.41]


Trace complete.




contacting nettest server..
Local IP: 70.49.192.119
Ping: 49.2 msec
Port: 80: 551 KB/sec 30 KB/sec 586 KB/sec 500
Port: 80: 569 KB/sec 31 KB/sec 605 KB/sec 500
Port: 443: 576 KB/sec 31 KB/sec 611 KB/sec 500
Port: 443: 552 KB/sec 39 KB/sec 589 KB/sec 500
Port: 7255: 584 KB/sec 32 KB/sec 620 KB/sec 500
Port: 7255: 558 KB/sec 35 KB/sec 596 KB/sec 500
Port: 7003: 565 KB/sec 32 KB/sec 604 KB/sec 500
Port: 7003: 559 KB/sec 37 KB/sec 596 KB/sec 500
Port: 7202: 536 KB/sec 33 KB/sec 611 KB/sec 500
Port: 7202: 549 KB/sec 31 KB/sec 583 KB/sec 500
Port: 7499: timed out
Port: 7499: 555 KB/sec 31 KB/sec 594 KB/sec 500
Port: 80: 571 KB/sec 31 KB/sec 610 KB/sec 500
Idle NIC bandwidth Send: 1 KB/sec Recv: 5 KB/sec
hit return to exit





Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
0 Apollo.gateway.2wire.net [192.168.2.26]
1 mymodem [192.168.2.1]
2 bas1-peterborough62_lo0_SYMP.net.bell.ca [64.230.200.244]
3 agg1-oshawa95_9-3-0_100.net.bell.ca [64.230.59.140]
4 tcore4-toronto63_tengige0-10-1-0.net.bell.ca [64.230.48.134]
5 newcore2-chicago23_so1-0-0.net.bell.ca [64.230.147.170]
6 bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
7 te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
8 be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
9 * be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
10 te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
11 38.111.40.114
12 patchserver2.crypticstudios.com [208.95.185.41]

Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Apollo.gateway.2wire.net [192.168.2.26]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% mymodem [192.168.2.1]
0/ 100 = 0% |
2 28ms 0/ 100 = 0% 0/ 100 = 0% bas1-peterborough62_lo0_SYMP.net.bell.ca [64.230.200.244]
0/ 100 = 0% |
3 26ms 0/ 100 = 0% 0/ 100 = 0% agg1-oshawa95_9-3-0_100.net.bell.ca [64.230.59.140]
0/ 100 = 0% |
4 28ms 0/ 100 = 0% 0/ 100 = 0% tcore4-toronto63_tengige0-10-1-0.net.bell.ca [64.230.48.134]
0/ 100 = 0% |
5 39ms 0/ 100 = 0% 0/ 100 = 0% newcore2-chicago23_so1-0-0.net.bell.ca [64.230.147.170]
0/ 100 = 0% |
6 37ms 0/ 100 = 0% 0/ 100 = 0% bx6-chicago23_POS0-3-0-0.net.bell.ca [64.230.186.202]
0/ 100 = 0% |
7 37ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-2.rcr11.ord09.atlas.cogentco.com [154.54.11.29]
0/ 100 = 0% |
8 35ms 0/ 100 = 0% 0/ 100 = 0% be2310.ccr41.ord01.atlas.cogentco.com [154.54.31.89]
0/ 100 = 0% |
9 64ms 0/ 100 = 0% 0/ 100 = 0% be2137.ccr21.bos01.atlas.cogentco.com [154.54.43.194]
0/ 100 = 0% |
10 78ms 1/ 100 = 1% 1/ 100 = 1% te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
0/ 100 = 0% |
11 62ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
5/ 100 = 5% |
12 56ms 5/ 100 = 5% 0/ 100 = 0% patchserver2.crypticstudios.com [208.95.185.41]

Trace complete.
Lt. Commander
Join Date: Jul 2012
Posts: 142
# 3
09-30-2014, 10:19 AM
Wanted to chime in here with a "Me too". On Bell Canada, in Ontario (GTA specifically) and the game has become just about unplayable with lag spikes, rubberbanding and disconnects.
Hey I just vaped you, and this is crazy;
But here's my frequency, so hail me maybe?
Ensign
Join Date: Jun 2012
Posts: 2
# 4
09-30-2014, 11:00 AM
o/ GTA Bell user reporting in.

Since Friday, rubberbanding and lag spikes in the order of seconds have become commonplace. However I do not experience lag anywhere else
Ensign
Join Date: Oct 2012
Posts: 7
# 5
09-30-2014, 12:55 PM
Quote:
Originally Posted by dextrider View Post
o/ GTA Bell user reporting in.

Since Friday, rubberbanding and lag spikes in the order of seconds have become commonplace. However I do not experience lag anywhere else
Yeah, i'm not experiencing any lag in anything else online either (DotA2, CS:GO or Netflix @ 1080p)
Ensign
Join Date: Dec 2012
Posts: 15
# 6
09-30-2014, 02:04 PM
Quote:
Originally Posted by dextrider View Post
o/ GTA Bell user reporting in.

Since Friday, rubberbanding and lag spikes in the order of seconds have become commonplace. However I do not experience lag anywhere else
That is how it is for me as well, for I spent most of the weekend online with friends and didn't have any issues until I tried playing STO.
Lt. Commander
Join Date: Jul 2012
Posts: 142
# 7
09-30-2014, 04:49 PM
I don't even know where to go from here. Seems to be something with regards to Bell Canada (at least in our cases) and Cryptic, possibly at the ISP level.

Open a ticket with Bell?

I don't even know how that would go. The rest of the Internet is fine for me. They'll likely write it off as "Remote ISP issue" and wash their hands...
Hey I just vaped you, and this is crazy;
But here's my frequency, so hail me maybe?
Ensign
Join Date: Oct 2012
Posts: 7
# 8
09-30-2014, 06:18 PM
After running about 50 traceroutes while alt-tabbed during the lag spikes the issue seems to be with be2137.ccr21.bos01.atlas.cogentco.com -- Which i'm guessing is a feeder between bell and cogent's network (guessing just by the BE prefix).

During the spikes i'll get between 75% and 100% packet loss on that hop onwards, all hops before that are fine with or without the spikes.

Nothing we can do but hope somoene from Cryptic/PW notices the thread and opens a ticket with Cogent.
Ensign
Join Date: Sep 2014
Posts: 1
# 9
09-30-2014, 08:35 PM
Same issue from the GTA with Bell Canada. Was working fine last week, optimistic that it will be resolved.
Ensign
Join Date: Oct 2014
Posts: 1
# 10
10-01-2014, 02:01 AM
its not just you ive been experiencing the same thing and i live in the united states.
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