From the looks of it, whatever queue number were getting is arbitrary and not based on any kind of real statistic since two people can try and login and get completely different figures. Have you replaced "server down" with a random queue name notice? I hope thats it because I've been the same number in line for 30 minutes. At this rate, i'll be able to play sometime next week
But seriously, somebody on your side needs to explain something to the population right now. This isnt even launch yet, how are you going to get capacity fixed in 44 hours? You realize that people read forums before buying a game and if they see nothing but posts about everybody not being able to log in and not a word from you explaining it, they're going to move on to the next title or go sit on the couch and watch more MTV.
I love what you guys got going here, dont let the forum kill this game. Get some news up there on whats actually going on, it will help more than hurt.