If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
Good lord, I thought Star Wars Galaxies players were drama queens but I can't believe all the crying I've seen from people here all because the LAUNCH of an MMO (which is still technically a couple of days away) was not as smooth as glass.
On the up side, at least these people will be gone and we won't have to listen to them cry in a few months when the devs decide that something popular is overpowered and nerf it all to hell.
Seriously, kids... it takes a certain degree of mental stability to play an MMO and maybe you guys just aren't cut out for it.
How do you do this? Is it by phone or web based? I am very interested in this.
I just requested my money back too. Maybe I'll try the game 6 months down the road, but I'm not going to pay for it as it is. You click on support in steam. Up at the very top, you click ask a question. From there you'll be promted to menus. Click on purchased and gifts. Choose what ever method you used to pay for the game. In the text, tell them you want a refund and explain you didn't pay for the excess downtimes and to wait in a que. I would also suggest you're going to probably make another purchase on steam later on. You should get an answer back fast. Steam is pretty good with customer support unlike the developers of this game.