I can only imagine that the developer staff at Cryptic is filled with several of my old English students...the ones who never did anything until the eleventh hour. How many times I would remind them (and suggested during beta) that the game was not ready for prime time.
But, and this is a big but, not ready does not mean not good.
If you can't handle a MMO launch (they are all this way) I suggest leaving and coming back in a few months. Launches can often be frustrating for the less experienced. Why cause yourself unnecessary grief? Give it a few months and come back.
I'm a recent convert to the "Cryptic should have waited" group, but I'm not entirely sure it's all their fault.
Back when I first discovered Star Trek Online I was under the impression that it was going to start with a single faction, the Federation, just like their other two games (City of Heroes and Champions Online) and that they would add in additional factions down the line.
But the community screamed for Klingons and Cryptic was forced to answer, however, they didn't plan for the additional workload and time needed. So, still trying to meet their planned launch but with a split focus with the new Klingon content, they were unable to polish the game to the desired level.