Community Relations people are probably never going to read this thread thanks to the fact it has "Hitler" in it, but the honest truth is that the creator of this video is absolutely right.
Cryptic is woefully understaffed and underprepared. They need to start spending more money, not just on servers, but on people: more writers, more designers, more support people. These launch problems are just the tip of the iceberg; this game will be directly competing with Old Republic in 2011, and Cryptic had better have a better game plan if it wants to compete.
Alternately, they may not intend to compete. They may just be here to make a game for a year, collect their lifetime subscriptions, and then move on to Mystery Project, when they do it all over again. But they're not going to fool me twice.