Not many seem to grasp that this is Cryptic's 3rd MMO launch.
Not its first.
Not its second.
Not its third.
So it's very understandable that many are wondering wtf? What was the stress testing for? Why did they add more servers and not turn them on? Didn't anybody think ahead? Didn't anybody think as to how many preoders/beta participants there would be? Don't they keep track of what they undertake? Klingon content? Think ahead? No! Crafting? Think ahead? No! So it's not really that hard to understand now is it?