We are investigating an issue where some players are seeing a "login failed for unknown reason" error at the log-in screen.
We are investigating a bug where some Gold Members may not have received their additional character slot -- details here (Will be fixed ASAP!).
UPDATE! We are also investigating reports of slow patching and are working on a resolution. For a better patch experience, please restart your launcher. It will pick up where it left off and should be faster to complete.
If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game.
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Features like these are the small details that really improve the game without directly affecting gameplay. The character biography and captain's log features are in that category as well, at least for roleplayers.