Go Back   Star Trek Online > Information and Discussion > Star Trek Online General Discussion
Login

Reply
 
Thread Tools Display Modes
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 21
02-01-2010, 02:55 PM
Quote:
Originally Posted by Kazmyth
The instant you clicked "Agree" to the terms and conditions and logged into the game you lost all rights to a refund... Enjoy your liftime access!
I imagine there is some degree of consumer protection with regards to refunds.

Although why anyone would buy a lifetime sub if they're going to be so annoyed by downtime is beyond me. More money than sense, some people.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 22
02-01-2010, 02:56 PM
Quote:
Originally Posted by Kazmyth
The instant you clicked "Agree" to the terms and conditions and logged into the game you lost all rights to a refund... Enjoy your "liftime" access!
There I fixed that for you
MMOs are the ultimate "buyer beware"
theres no regulation, no fallback for youm no net to catch you.
If Cryptic were to fold up shop, none of us would be in the position to do anything about it
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 23
02-01-2010, 02:59 PM
Quote:
Originally Posted by Ginadin View Post
I prepurchased, paid a lifetime subscription, yadayadayada....

The headstart i havent been able to play one hour straight without issues....

Welll, thanx for creating time for me to finish ME2....

But you i demand a refund in some form....disgracefull launch of a highly anticipated game...

Dev's you suck!
Call billing support at 1-408-404-1714.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 24
02-01-2010, 03:00 PM
If you are so unsure about the product you bought why did you buy a lifetime sub BEFORE it came out ?..
and secondly.. if you really want to do a preemtive strike against it from now on you should move to germany.. if it isnt on the outside of the packaging it isnt legally binding and so you can get a refund nomatter what the eula/license agreement says
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 25
02-01-2010, 03:05 PM
Quote:
Originally Posted by HayesJ View Post
If you are so unsure about the product you bought why did you buy a lifetime sub BEFORE it came out ?..
Simply because people don't manage their expectations correctly. Their expectations differ to what's actually being offered.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 26
02-01-2010, 03:17 PM
Quote:
Originally Posted by Capt.Chenny
I imagine there is some degree of consumer protection with regards to refunds.
_____

ONCE YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU WILL NO LONGER BE ELIGIBLE FOR A REFUND.

YOU ACKNOWLEDGE AND AGREE THAT ANY APPLICABLE FEES AND OTHER CHARGES FOR FEE-BASED SERVICES (INCLUDING, WITHOUT LIMITATION, SUBSCRIPTION SERVICES OR CRYPTIC POINTS) ARE NOT REFUNDABLE IN WHOLE OR IN PART. YOU ARE FULLY LIABLE FOR ALL CHARGES TO YOUR ACCOUNT, INCLUDING ANY UNAUTHORIZED CHARGES.

YOU FURTHER ACKNOWLEDGE AND AGREE THAT YOU WILL NOT RECEIVE MONEY BACK FOR PREPAID TIME OR UNUSED CRYPTIC POINTS WHEN THE ACCOUNT IS CLOSED, WHETHER SUCH CLOSURE WAS VOLUNTARY OR INVOLUNTARY.
_____

Sad for you, but that's just how it is...

Honestly though, who pays for a life-time subscription for a game they have not played long enough to see if they like it, just to try and cancel it the day before the game is released?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 27
02-01-2010, 03:22 PM
Quote:
Originally Posted by Ginadin View Post
I prepurchased, paid a lifetime subscription, yadayadayada....

The headstart i havent been able to play one hour straight without issues....

Welll, thanx for creating time for me to finish ME2....

But you i demand a refund in some form....disgracefull launch of a highly anticipated game...

Dev's you suck!
Here's a link to get all your money back <<<< click if you want a refund
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 28
02-01-2010, 05:23 PM
I love that quote.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 29
02-01-2010, 05:27 PM
Quote:
Originally Posted by arikira View Post
Every single time I read the word "refund" on this forum I have to chuckle.
Dear XXX XXX,

We have refunded your purchase of the items listed below. The credit should appear in your account within several business days.

Refunded items:
Star Trek Online - Deluxe Edition (preorder)

Transaction details:
Visa ending with XXXX
59.99 USD
Confirmation Number
XXXXXXXXXXXXXXXXXX
Date Confirmed
Mon Feb 01 XXXXXXXXXXX

For help or product support, please visit http://support.steampowered.com.

The Steam Support Team
http://www.steampowered.com


Steam FTW!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 30
02-01-2010, 05:32 PM
The game doesn't even get officially released until Tuesday. You also get a free month. Wait until that month before you do anything. Calm down.
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is Off
HTML code is Off


All times are GMT -7. The time now is 02:19 AM.