If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
He also says that
“If you purchased the game and still haven't received your box after the grace period ends, contact support and they should be able to help you out.”
I went to the support page and tried to submit a ticket; however, it doesn’t work (no reaction from the page if you hit the buttons to create a ticket).
I really hope that Cryptic is going to give us a few more days to play without the retail key!
I used “Standard Shipping” – don’t think we should be forced to pay additional for expedited shipping to be able to play the game without interruption… And in any case it’s not possible to change the delivery method anymore now, as it’s already “being prepared.”