If you have purchased a Legacy or Starter Pack, please see this thread for instructions on how to claim your items in-game. (Please see the yellow text in the linked thread for instructions on creating a Reman.) (Not seeing your pack in-game? Please see the lime-green text in the linked thread above for information.)
If you have additional questions about the Legacy or Starter pack, please read this FAQ.
Thanks SO MUCH for all your support, and we'll see you in-game!
- The Star Trek Online Team
"Login failed for unknown reason" error
Missing additional character slot for current/ lapsed Gold Members
Slow patching in the launcher
A bug that involved Romulan Liberated Borg captains and their skills once they chose an ally
Some characters were stuck in a loading screen with a "Server Not Responding" message
"This happens with every MMO launch"
"We are doing our best"
There may be downtime, but its still unacceptable for a service to not plan for the worst or even try to make it better when they notice there maybe a problem coming.
If you say every MMO has a rocky launch, then the devs are not planning a head for a smooth launch. Why would they not plan for something to go wrong?
The answer my friends is simple, they are banking on fixing the problems with current staff and band aids (single patches). They are also banking on the customers to wait for their fixes. (Maybe hoping for the next wow)
Sadly there is nothing that can be done to change cryptic or their staff. (Ever notice how we have not heard what is causing the random Server disconnects or Missing rewards?) We are told they are aware of the issue.