Lt. Commander
Join Date: Dec 2007
Posts: 120
OK so I pre-ordered the boxed CE of STO almost two months ago. Now I checked the status of my order and it says cancelled. I called and am being told that the order had to be cancelled due to "limited bonus" and could not honor the pre-order bonus code. So instead THEY decided to ship (they have already shipped before talking to me) the STANDARD RETAIL GAME!

I mean A HUGE WTF?

Not only am I not getting the codes that I pre-ordered for MONTHS AGO they saw fit to replace my CE edition with standard edition instead of emailing to inform me. THAT'S RIGHT! NO EMAIL! They did not even contact me through email on the change to my order and still billed me. What's worse is the snide behaviour towards customers from GameStops CSR's (don't even get me started there enough to make you need blood pressure medicine)

Are you ^%$(ing kidding me?

Here's the deal Cryptic. It DOES fall on you & your publisher to fix this.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-01-2010, 07:03 PM
Wow, that truly is pathetic. Glad I changed my CE to a DDE a couple of weeks ago. I feel for you
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-01-2010, 07:04 PM
Yep gamestop is screwing a ton a people on this game for some special reason.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-01-2010, 07:04 PM
Quote:
Originally Posted by MrMasaki View Post
Here's the deal Cryptic. It DOES fall on you & your publisher to fix this.
What twisted logic got you to that conclusion?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-01-2010, 07:05 PM
Quote:
Originally Posted by MrMasaki View Post
Here's the deal Cryptic. It DOES fall on you & your publisher to fix this.
So, someone else messed up and it's Cryptic's fault? GameStop is notoriously awful.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-01-2010, 07:06 PM
Oh crap and I don't have any money till Wednesday to pick mine up!!!!!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-01-2010, 07:06 PM
Wish I had heard that before trying to get a download from them and TryMedia
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-01-2010, 07:08 PM
I called to check on mine earlier today and everything was fine with my order. They arent staying open for the 12 am thing but they did not say anything about me not getting what I ordered. They even quoted me the correct price. Maybe you should contact Gamestop HQ instead of Cryptic to find out what the problem is.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-01-2010, 07:08 PM
That's disgusting.

Not quite sure how it falls to Cryptic on this one though?

Cancel, get refund, get it somewhere else is what I would be doing.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-01-2010, 07:09 PM
Weird...

I'm sorry to hear that. I just checked my order and it still says it's the CE edition. I also came home to a message on my voicemail stating that my order for the CE edition, and it specifically said Collector's Edition of Star Trek Online, will be arriving tomorrow morning, (Feb. 2).

I hope that's correct... guess I'll find out when I go to the store to get it during lunch tomorrow.

For what it's worth, I ordered online but selected the pick up at XYZ store option.

Seriously, sorry to hear this about your order.
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