Lt. Commander
Join Date: Dec 2007
Posts: 120
# 1 Steam and retail key
02-02-2010, 02:35 AM
I purchased my ddigital deluxe preorder from Steam. All ok, went through beta and headstart, but have not received any retail key of the game yet.

I have sent a message to Steam Support but no answer yet.

Where is my retail key????

I want my retail key so that I can use the items i was promised RIGHT NOW, when the game is fresh out and has that new start unique feeling. If I receive it too late is like going to college at 60 yo. You still study but miss the fun of a 20 yo student (chix and stuff.. you know..)

Anyone has the same issue??
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-02-2010, 02:36 AM
Did you rightclick on your game in the games tab of Steam and select 'Show Game Keys'?


edit


Hmm I jsut noticed that it is only the Beta Key listed there it seems.

Because I added my Steam Key but it says nothing about retail in my account like it did in Chapions.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-02-2010, 02:38 AM
Yes! The only one I have is the Star Trek Online - Beta key, when i try to use it it say key already in use..

"This product key is already active, it cannot be used again."
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-02-2010, 02:41 AM
I just went to the steam store, it tells me the game unlocks in 11 hours so I guess we'll get the keys then... (a bit late?)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-02-2010, 02:43 AM
I think we'll get a new game come up for Star Trek when it releases, as the current one actually says "Star Trek - Beta" (which will also mean unnecessarily re-downloading the client, but they've already pulled that trick with the last patch).
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-02-2010, 02:44 AM
Thx for the info.. i'll wait 11-12 more hours, and i'll go berserk after.. thx
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-02-2010, 03:00 AM
Steam has never been known to give keys to any game I know of at midnight. You'll just have to wait less than a day. Patience.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-02-2010, 03:07 AM
it's good to know that am not the only one with this steam issue
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-02-2010, 03:13 AM
I haven't started steam up since it forced me to re-download the entire client for no reason at all.

I want to play, not spend hours downloading. Certainly not just for the sake of an in game item that's probably going to be worthless in about a month... If I really have to I'll use steam one more time to activate the retail key but that's it as far as STO and steam goes.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10 Wouldnt it be nice
02-02-2010, 03:44 AM
Wouldnt it be nice if Steam would communicate and post information about the retail key and when we are getting it, instead of leaving us in the dark and letting us worry. If this is what the customer service is like, I will not pre-order from Steam again
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