Starfleet Veteran
Join Date: Jun 2012
Posts: 1,375
# 1001
02-10-2014, 11:18 AM
Free Kahn Uniform, Promotional box. Its all nice but it still leads to people installing and uninstalling or using a VM to run the game to get the item.

There is something you can so if you want people to keep using ARC. Since the game knows if you are logged in with ARC then why not make an ARC Passive trait.

Give it:
+5 to Sif
+5 to shields
+5% Crit Severity
+0.5% Crit Chance

Make it disappear if some one logs in without arc. The player base will use it on their own accord.
Commander
Join Date: Jun 2013
Posts: 330
# 1002
02-10-2014, 11:51 AM
Data mining software that makes them more money than you can imagine. With the details they glean from you with the software they make a fortune marketing and selling YOUR details to the highest bidder !
Cryptic Studios Team
Join Date: Jan 2014
Posts: 34
# 1003
02-10-2014, 12:00 PM
Quote:
Originally Posted by r5e4w3q2 View Post
Yes, unless the system information is only collected once when ARC is initially installed.
Sorry about the delay. That said, currently you need to uninstall/re-install in order to change that setting. We do have plans to give players the option without having to uninstall/re-install, however that will come in a future update.
Cryptic Studios Team
Join Date: Jan 2014
Posts: 34
# 1004
02-10-2014, 12:22 PM
Quote:
Originally Posted by theboxisred View Post
Hi Sparkiesoft,

Thanks for addressing this concern. That which you have stated in the above quote, however, leads me to another line of questions (for anyone company-side that can answer):

If we choose not to use the opt-in feature why must Arc continue to run after the game is launched?

I have heard that it seeks applications that allow for cheating in the game (I do not recall the source so I treat it as a rumor for now). Is that the purpose for which Arc must remain operational after game launch?

Now for some details before my final question. This is to make my position on Arc quite clear, a position based on Arc's Marketing thus far, the level of communication regarding Arc (which has improved of late, thanks again), in addition to the concerns that I, and others, have mentioned up to this point.

I rather like the idea of a unified infrastructure for all the games, even though I only play Star Trek: Online. I believe that said unification has the potential to make things easier for the purpose of expanding the games that fall under such an umbrella and that is a win for all involved.

The social and purchasing functions that are included with Arc are going to be great for those that use such things. Not being much of a social gamer, myself, these functions have little to no value for me. Clearly this does not apply to everyone and thus we have demographics to consider within the gaming population. I get that and I'm fine with it.

I will not download Arc while it is in beta because it is in beta. For me, personally, there is simply too much that can go wrong with regard to security. Once burned and all that (Not by PWE or Cryptic). When Arc reaches full-blown "Go Mode" I still will not download it if any portion runs in the background without full disclosure regarding it's activities. Possibly not even then depending upon what I learn.

Now for that long-awaited final question...
Is there any discussion within the company of designing Arc in a manner that would appeal to everyone within the gaming population?

If so, I can tell you how to do it...

1) Keep the unified platform idea.
2) Keep the social and purchasing functions.
3) Create an options menu within the Arc launcher that contains simple check boxes that allow the individual player to decide which features they want to activate and allow the individual player to change their mind at any time. For example:

[] Activate game launcher

[] Activate social functions

[] Activate purchasing functions

[] Share system information

[] Disable Arc functions upon game launch

Building Arc in this manner also provides a bonus for PWE. Imagine a press release wherein PWE is able to state that, "We have learned from the mistakes made by other gaming companies and we have even gone so far as to work with our player base to design a platform that suits everyone's purpose and play-style."

If Arc were implemented in that manner I believe that the ensuing good will could be a huge advantage for PWE. I would even go so far as to do my own "write up" on how Arc, with it's array of options, is the most consumer-friendly interface in recent history.

That kind of good will cannot be purchased. It can only be earned.

Again, thank you for the increased interactions.
Sorry for the double post, but I wanted to address this as well.

"If we choose not to use the opt-in feature why must Arc continue to run after the game is launched?"

Currently that's just the way it was designed. It may change in the future, but I don't have enough details to say that for sure just quite yet.


"Is there any discussion within the company of designing Arc in a manner that would appeal to everyone within the gaming population?"

I can tell you we talk about that almost everyday. At the end of the day, we're making this platform for you guys, so we most definitely take all of your feedback into consideration. You may not see it right away, but we always put these ideas on the table and work out what is feasible and what is not. As for your suggestion, I don't think it's been suggested yet, so I'm going to bring that up the next chance I get. Giving players options is always a good thing!

Also, sorry for not knowing how to break up a quote. -_-
Starfleet Veteran
Join Date: Jun 2012
Posts: 643
# 1005
02-10-2014, 12:30 PM
Quote:
Originally Posted by sparkiesoft View Post
Also, sorry for not knowing how to break up a quote. -_-
That part is easy you insert quote and /quote in square brackets around what you are quoting

I still haven't seen any addressing about the overhead of the client itself. While I can understand you have to have some memory runtime, I look at this, ARC supports so few games compared to Steam or even Origin. With that said, its memory overhead is way too much comparatively. Are there plans to address this before it is decided by the powers that be that everyone must use the program?

Also, its been said that steam support will be continued once ARC is deployed. Will this be so that ARC will NOT be involved in any way with the steam launched client?
Career Officer
Join Date: Jun 2012
Posts: 265
# 1006
02-10-2014, 12:35 PM
Hello,

It looks great so far to me; would be great to display accolades etc through the social side of the App.

My only two concerns, like so many others have said is the amount of memory it uses; especially for a program running in the "background". And the security; will Arc be protected by anti-virus software such as Norton etc.

Reduce that memory grab, maybe have some security section / monitor and you got me sold
Career Officer
Join Date: Jun 2012
Posts: 643
# 1007
02-10-2014, 01:54 PM
So, haven't really been following this too closely, it tends to get a bit too toxic for my tastes, but I was wondering if anybody else actually likes the way that with Arc you only have to sign into once then when launching your games you don't have to re-input your password everytime you exit the game or switch to a different one (I play STO and Neverwinter). For me it's been great.
Commander
Join Date: Feb 2013
Posts: 452
# 1008
02-10-2014, 02:37 PM
I didn't had any bad experience with Arc so far. I was skeptic about it only because of forum posts and people saying things like: "No to ARC!!!" usually combined with "DOOOM" and "I Quit!!!". That is why I didn't installed it immediately. But it took me some time to realize how forums work - now I plan to stay out of it.

I see that it isn't that bad when I tried it out. So far no one stolen my passwords or took control of my pc. I like the visuals Arc offers and those tabs that give quicker access ..when I exit the game - I exit the Arc too so it doesn't work in background- problem solved. But I hope they change this in future update as I would rather see it fully closed when I exit STO.

Best thing about it for me is the thing that I just have to click "Play" so I have much faster access to the game. I can say I really like this.

Cryptic Studios Team
Join Date: Jan 2014
Posts: 34
# 1009
02-10-2014, 02:57 PM
Quote:
Originally Posted by castsbugc View Post
That part is easy you insert quote and /quote in square brackets around what you are quoting

I still haven't seen any addressing about the overhead of the client itself. While I can understand you have to have some memory runtime, I look at this, ARC supports so few games compared to Steam or even Origin. With that said, its memory overhead is way too much comparatively. Are there plans to address this before it is decided by the powers that be that everyone must use the program?

Also, its been said that steam support will be continued once ARC is deployed. Will this be so that ARC will NOT be involved in any way with the steam launched client?
Quote:
Originally Posted by strorus View Post
Hello,

It looks great so far to me; would be great to display accolades etc through the social side of the App.

My only two concerns, like so many others have said is the amount of memory it uses; especially for a program running in the "background". And the security; will Arc be protected by anti-virus software such as Norton etc.

Reduce that memory grab, maybe have some security section / monitor and you got me sold
To answer both of these, we are well aware of the memory usage and are looking to see what the cause is. I don't have any specifics yet, but when I do, I'll be able to address the question better.

As for the other two questions, I do not have a solid answer just yet, but I will try and find out.
Commander
Join Date: Sep 2013
Posts: 299
# 1010
02-10-2014, 03:03 PM
Never had a problem with memory usage here, as I mentioned earlier in another thread...I can run Windows Media Player in the background as it streams an internet radio broadcast, not to mention my Trend Micro Titanium always being on in the background, without a noticeable drop-off in performance from any of them...of course, this -is- a virtually new PC, as I got it back in October, so your mileage may vary!
Boot to the Head!

...and one for Jenny and the wimp....
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