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Lt. Commander
Join Date: Dec 2007
Posts: 120
Hey Guys,

Looks like everyone was right about atari being a subpar company afterall and I was wrong.

So now that I have admitted my foolishness I could use some help as they never sent me my retail key for the game. I've tried contacting them online through their support, but everytime I try to send a message I get an error saying i never selected a 'reason" when I have filled everything out. And when trying to get to customer support I keep getting errors on their webpage.

So I'm wondering if anyone has a contact number for their customer support? Any help would be appreciated thanks.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-02-2010, 06:10 AM
I don't think the game is really "live" until 10am PST so it's likely the keys aren't being sent out until closer to that time.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-02-2010, 06:12 AM
If it's the digital download try this: Go to the email you got for the order, click on the option to view the order, enter the order # and password, then click the printer icon. I got my code there, even though they haven't emailed me yet.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-02-2010, 06:21 AM
NinetyNine - that fix worked for me. Thank you!

Quote:
Originally Posted by NinetyNine
If it's the digital download try this: Go to the email you got for the order, click on the option to view the order, enter the order # and password, then click the printer icon. I got my code there, even though they haven't emailed me yet.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-02-2010, 06:22 AM
Quote:
Originally Posted by Anchises73 View Post
NinetyNine - that fix worked for me. Thank you!
Great. As a return favor, can you PM me if the bonus items listed in the C-Store are the correct ones? There was apparently some screw-up with gamestop/steam items getting switched and I'm concerned but am stuck at work.

I really want my TOS unforms...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-02-2010, 06:25 AM
I'm at work too - I'll gladly check, but it'll be 8 hours. Unlike Montgomery Scott, I can't do it in two. ;-)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-02-2010, 06:35 AM
Quote:
Originally Posted by Anchises73 View Post
I'm at work too - I'll gladly check, but it'll be 8 hours. Unlike Montgomery Scott, I can't do it in two. ;-)
Fake a heart attack and ditch work. I'd do it, but I'm working on something important. You can tell by the number of posts I'm making on a message board...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-02-2010, 06:36 AM
Quote:
Originally Posted by NinetyNine
Great. As a return favor, can you PM me if the bonus items listed in the C-Store are the correct ones? There was apparently some screw-up with gamestop/steam items getting switched and I'm concerned but am stuck at work.

I really want my TOS unforms...
Thank you ninety nine your a life saver, I got my key now! Just had to serach for it.

Sorry atari for bashing you... but I paniced, lol. They still should have emailed the key to me though, lol.

I'm loggin in now, so if I have my TOS uniforms I will let you know. They did at least give me my 500 cryptic points, which I was wondering if I would truly get those.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9 This worked for me
02-02-2010, 06:43 AM
Quote:
Originally Posted by NinetyNine
If it's the digital download try this: Go to the email you got for the order, click on the option to view the order, enter the order # and password, then click the printer icon. I got my code there, even though they haven't emailed me yet.
This was the solution for me. Send the word around.

I was only able to see only the headstart key in the original email, but when I selected the printer icon and not the "view order" button I was able to see and use the second key.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-02-2010, 06:50 AM
1 Star Trek Online - Preorder PC
Downloadable Fulfilled
1 Star Trek Online Deluxe Edition - Digital Download PC
Pre-order Downloadable Pending Shipment
1 Extended Download Service Downloadable Fulfilled


"Serial Number : Not Available"

In the status...it says backordered. =/ So annoying. I wanna make my trill tonight heh.
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