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Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
02-02-2010, 08:37 AM
Quote:
Originally Posted by cadleo View Post
That is not nearly as clear as it could be. If it was, there would be a lot less people asking what was up.

There will be two keys. One will let you play in beta/headstart and you get that one when you pre-order, one you will get later on the release date by either email or it will be inside your physical box and will let you enable your special items.

Not hard.
Wow, really?

"...the exclusives are tied to the retail product, not to the preorder key."

You really had trouble comprehending that? There are several threads that explain it in more detail. In fact, this is one of them

Nothing is ever clear enough for everyone (apparently).
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
02-02-2010, 08:39 AM
Quote:
Originally Posted by cadleo View Post
Your unwaveringly contrary position on this belies your inability to remove your nose from Cryptics brown eye.

It wasnt explained very well.

It wasnt presented very well once they realized they didnt explain it very well.

Period.

Cryptic: Make a sticky. not hard.
LOL, last resort of a weak mind... way to go buddy

http://www.youtube.com/watch?v=pWdd6_ZxX8c
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
02-02-2010, 08:47 AM
In response to your vid, its also the opinion of a lot of confused subscribers.

It is not implicitly explained that there are two very distinct keys. This leaves room for ambiguity and confusion.

All im saying is that Cryptic needs to make a sticky making this so clear that a monkey can understand it if they dont want people getting confused.

When I write technical instructions there is no room for doubt. Its not hard.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
02-02-2010, 09:03 AM
Quote:
Originally Posted by cadleo View Post
In response to your vid, its also the opinion of a lot of confused subscribers.

It is not implicitly explained that there are two very distinct keys. This leaves room for ambiguity and confusion.

All im saying is that Cryptic needs to make a sticky making this so clear that a monkey can understand it if they dont want people getting confused.

When I write technical instructions there is no room for doubt. Its not hard.
Understanding that FAQ is also NOT HARD.

It says, clearly, that there is a seperate key tied to the retail product that unlocks your preorder items. I can't bear to put it in a quote again, just scroll up. It is very plain english. its not hard.

About 1/2 of the folks posting questions about the preorder items haven't searched the forums or read that FAQ... they just do the first stupid thing they think of (make a new thread, YAY!).

I was trying to answer your question and also give you a helpful tip (search forums and/or read official FAQ's specific to your issue BEFORE starting the nth post about an issue).

oh yeah... its not hard...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15 account error
02-02-2010, 09:14 AM
i buy star trek online gold edition
i install the game and i use my key and thats fine
after the install i want to play sto but he says that the server is ofline and an account error

100202 15:42:27 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(100)
i dont now what that means
how can i play without problems (i lives in belgium europe so sorry for the bad englisch)
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
02-02-2010, 09:15 AM
Quote:
Originally Posted by michiels_bjorn View Post
i buy star trek online gold edition
i install the game and i use my key and thats fine
after the install i want to play sto but he says that the server is ofline and an account error

100202 15:42:27 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(100)
i dont now what that means
how can i play without problems (i lives in belgium europe so sorry for the bad englisch)
I give up.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
02-02-2010, 09:35 AM
Quote:
Originally Posted by skylr616 View Post
Understanding that FAQ is also NOT HARD.

It says, clearly, that there is a seperate key tied to the retail product that unlocks your preorder items. I can't bear to put it in a quote again, just scroll up. It is very plain english. its not hard.

About 1/2 of the folks posting questions about the preorder items haven't searched the forums or read that FAQ... they just do the first stupid thing they think of (make a new thread, YAY!).

I was trying to answer your question and also give you a helpful tip (search forums and/or read official FAQ's specific to your issue BEFORE starting the nth post about an issue).

oh yeah... its not hard...
I searched the forums. Nowhere did I find it explained in detail that there were two unique keys. One given when the pre-order was made, and one to be given out today. It was all very ambiguous. The first place I looked was for a sticky.

I saw several posts implying things that could mean that, but none specifically saying that. Also, these posts are mostly by players. I want something official.

So thats why i say Cryptic shouldve made a sticky for this issue. Quit being so contrary and just admit it. This was my only point.

Instead youre pontificating on what people should understand and trying to diminish their fact finding techniques. Yet you ignore the fact that A LOT of people are asking this question. Quit propping up the Cryptic banner on this. They dropped the ball on it. Accept it.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
02-02-2010, 09:43 AM
Quote:
Originally Posted by cadleo View Post
That is not nearly as clear as it could be. If it was, there would be a lot less people asking what was up.

There will be two keys. One will let you play in beta/headstart and you get that one when you pre-order, one you will get later on the release date by either email or it will be inside your physical box and will let you enable your special items.

Not hard.
It is pretty clear to me, could perhaps also be that D2D also said when they send me the first key it was just giving me access to open beta (well semi open) and the headstart and that I would recieve my retail key later.

Also let me ask you: how many people will read a faq before they come screaming on the forums?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
02-02-2010, 10:00 AM
Quote:
Originally Posted by Ydyp
Also let me ask you: how many people will read a faq before they come screaming on the forums?
Very few, unfortunately. I'll just continue answering questions as well as directing people to where they could have found the answers on their own (teach a man to fish and all...).

The real wonder is that apparently the few that actually read it may not be able to comprehend it even when its in such a simple format! O_o

You can lead a horse to water...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
02-02-2010, 10:03 AM
Quote:
Originally Posted by skylr616 View Post
Very few, unfortunately. I'll just continue answering questions as well as directing people to where they could have found the answers on their own (teach a man to fish and all...).

The real wonder is that apparently the few that actually read it may not be able to comprehend it even when its in such a simple format! O_o

You can lead a horse to water...
You're a better man than I. I answered a couple "Where's commander Sulu?"s in game before giving up.
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