Lt. Commander
Join Date: Dec 2007
Posts: 120
# 11
02-02-2010, 11:14 AM
Oh yea, and I'm sitting here on hold to Cryptic on the phone - long distance phone call at MY expense. Would be nice to get some support when I've already shelled out money on the retail box & the lifetime sub.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 12
02-02-2010, 11:15 AM
Same problem, Even Got an e-mail saying it was registered yet in my panel doesn't show up..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 13
02-02-2010, 11:15 AM
Well hope it's only a glitch, account page don't list subscription.

Got to "Please wait while we process your request."

and then the error: "The Account service is temporarily down, please try again at a later time."

now if i try it again:

"This product key is already active, it cannot be used again."


grmpf
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 14
02-02-2010, 11:22 AM
Quote:
It won't even accept my brand new key from my Best Buy retail box - keeps telling me my key is invalid and doesn't match your records.
Can you please PM me your key so I can look it up?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 15
02-02-2010, 11:23 AM
Same problem here. Saying its already active now
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 16
02-02-2010, 11:25 AM
Quote:
Originally Posted by coderanger
Can you please PM me your key so I can look it up?
I'm getting this same issue. I also have a Best Buy retail key. Would you like my key, as well?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 17
02-02-2010, 11:27 AM
ok so i put in my code sort out the payments and every thing but now says theres a problem with my acount but wont tell me what, wtf
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 18
02-02-2010, 11:27 AM
Quote:
Originally Posted by NoDak78
Bull! It shows it as a retail key entered on my Steam account. It shows it on the STO site under my account info. Two places say its a Pre-order Retail code, and you're saying it's not?

Star Trek Online
Download Game Client
Activated Features
Star Trek Online Open beta access
Star Trek Online - Preorder
Star Trek Online - Preorder
Star Trek online - Fileplanet Closed Beta access
Wrath of Khan Admiral's Uniform
Star Trek Online - Digital Retail

The thing is i have no preorder there and no stuff in game nothing about digital delux nothing.. its what i have been complaining about for past 45 mins..
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 19
02-02-2010, 11:27 AM
So what do I have to do to get this sorted out?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 20
02-02-2010, 11:28 AM
Quote:
Originally Posted by coderanger
Can you please PM me your key so I can look it up?
Thanks for your help - PM sent
Reply

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