Lt. Commander
Join Date: Dec 2007
Posts: 120
# 21
02-02-2010, 11:29 AM
Quote:
Originally Posted by darksilver View Post
Well hope it's only a glitch, account page don't list subscription.

Got to "Please wait while we process your request."

and then the error: "The Account service is temporarily down, please try again at a later time."

now if i try it again:

"This product key is already active, it cannot be used again."


grmpf
Quote:
Originally Posted by Firling View Post
Same problem, Even Got an e-mail saying it was registered yet in my panel doesn't show up..
You both have your key setup correctly.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 22
02-02-2010, 11:30 AM
Quote:
Originally Posted by coderanger
You both have your key setup correctly.
So the guy that starts this post doesn't get an answer? WTF? I thought this was Cryptic not SOE!
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 23
02-02-2010, 11:30 AM
Quote:
Originally Posted by coderanger
You both have your key setup correctly.
How do we find out if we are or arent setup correctly?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 24
02-02-2010, 11:32 AM
Quote:
Originally Posted by Mavrixx View Post
How do we find out if we are or arent setup correctly?

i guess you dont beings I cannot get a friggin answer.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 25
02-02-2010, 11:33 AM
So, I preordered the digital deluxe version on Steam. And it says I get 30 days for free, but when I try to redeem my digital deluxe key it asks me to set up a subscription ?

Do I have to set up a subscription to get my preorder bonuses ? jesus christ...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 26
02-02-2010, 11:34 AM
Quote:
Originally Posted by NoDak78
So the guy that starts this post doesn't get an answer? WTF? I thought this was Cryptic not SOE!
"Star Trek Online - Preorder" is just the part that gave you access to the Head Start.
If your retail key was entered correctly, you would have "Star Trek Online - Digital Retail" or something like that. (Mine is "Star Trek Online - Collector's Edition" so I can't be specific.)

What happens when you go and try to re-enter your retail key on the redemption page? http://www.startrekonline.com/activate
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 27
02-02-2010, 11:35 AM
Quote:
Originally Posted by Wallner54 View Post
So, I preordered the digital deluxe version on Steam. And it says I get 30 days for free, but when I try to redeem my digital deluxe key it asks me to set up a subscription ?

Do I have to set up a subscription to get my preorder bonuses ? jesus christ...
Yes, you have to provide a credit card, but it will not be charged until the end of the free 30 days.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 28
02-02-2010, 11:36 AM
Well it's the only keys I got... this is just getting stupid now...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 29
02-02-2010, 11:37 AM
hmmm so is there any one who could help me goet every thing set up but it now says theres a problem with my request its stored all my card info but wont go past that
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 30
02-02-2010, 11:39 AM
Quote:
Originally Posted by NoDak78
Well it's the only keys I got... this is just getting stupid now...
Did you try re-entering the key like I suggested?
Reply

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