Drove 1.5 hours to get to BestBuy, 1.5 hours to get home, go to install the game and it says key code isnt recognized. I get on the phone with customer support. 4h later I get on and they manage to get my key code to take.
I go to enter my Credit Card info and now it wont take that. Been trying for the better part of an hour and no dice. I get release days blue to a point gentlemen but the point has been reached for me. I would be happy to try your game 3-6 months from now when its able to support players but for now I would like to take my game back to BestBuy for a refund. I hope you will authorize them to take back an already opened game that hasnt been played.
Again I get release day blues to a point. But no one else is surprised at the level of activity. They could have, should have, been better prepared. In lue of preparation for an obvious massive influx of players, hire enough telephone people to explain the problems to so that people like myself do not have to spend 4+ hours on hold.
Considering how every aspect from sign up to billing to trying to set up my account has been a disaster, I've little expectations the game content is any better prepared. I fully expected another 6-8 months of development before seeing this game come out. 9 hours of my day has been dedicated already to prepare a game that just isn't ready yet in my opinion.
If you have any problems getting a refund, contact your credit card company and dispute the charge. I totally agree-the level of customer service has been embarassing for Cryptic, Atari and the Star Trek franchise. This game is a complete disaster