Lt. Commander
Join Date: Dec 2007
Posts: 120
Hello Cryptic?

I've tried to enter my account information 7 times already. I keep getting the error "There was an error processing your request." and then eventually it states that the billing system is down.

Are you charging my card every time I click on submit?

When will this be fixed? I'd like to play and get my Gamestop ship.

Anyone else having this issue?

Now I'm getting these errors:



* The Billing service is temporarily down, please try again at a later time
* The Subscription service is temporarily down, please try again at a later time.

All I have to say is, awesome job Cryptic. You guys were totally prepared for this, I'm impressed.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 2
02-02-2010, 12:17 PM
im having the same problem too, but it tells me the subscription section is currently down...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 3
02-02-2010, 12:18 PM
Yep and it also says key already in use...
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 4
02-02-2010, 12:20 PM
The Subscription service is temporarily down, please try again at a later time.


Its only 3 pm......its not even late yet.....soon as around 6 pm drops its going hit the FAN.About to lose about 500,000 players I would bet this is bush league.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 5
02-02-2010, 12:24 PM
Same here, quite frustrating since i also never got my headstart key even though i pre-ordered, honestly tempting to just return it. Didn't they expect this kind of rush after they had so many people in the open beta that they had to get additional servers?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 6
02-02-2010, 12:40 PM
Maybe it's the card I'm using, anyone else using a Discover card?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 7
02-02-2010, 12:42 PM
Naa, it's not the card type, as mine is different.

It's been like this for hours, I check back in every half an hour or so.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 8
02-02-2010, 12:44 PM
Quote:
Originally Posted by Synacus View Post
The Subscription service is temporarily down, please try again at a later time.


Its only 3 pm......its not even late yet.....soon as around 6 pm drops its going hit the FAN.About to lose about 500,000 players I would bet this is bush league.
This made me laugh irl...

Don't worry... the world doesn't end until 2012. Players have all the time to register until then.
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 9
02-02-2010, 12:45 PM
it will work eventually... maybe by thursday?
Lt. Commander
Join Date: Dec 2007
Posts: 120
# 10
02-02-2010, 12:58 PM
I was getting the same thing today on the 10th try it finally activated.
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