i bought my a life time sub last Friday that was processed through PayPal and my bank correctly but some how didn't make it through to cryptic, so finally today i left work early so i could call cryptic to get the situation handled.
well after i was hold for 2+ hours i spoke with a very helpful and polite person, i explain the situation, he took my relevant information and contacted PayPal directly to confirm my purchase, which they did because i had a receipt with the transaction number. he had to put me on hold few times but after maybe 15-20 mins my life time sub was confirmed and applied to my account, with in seconds.
i was then able to register my steam retail key and collect my pre order goodies and play for a while.
even though my tickets were never answered their phone support was excellent, and i really appreciated the fast and friendly service.
so i want to thank cryptic and the phone support employee, great job.